Error Message

Cause

Action

Cannot Print

One or more of the ink cartridges have

Replace the ink cartridges. (See

Replace Ink

reached the end of their life. The

Replacing the ink cartridges

machine will stop all print operations.

uu page 58.)

 

 

While memory is available, black &

 

 

 

white faxes will be stored in the

 

 

 

memory. If a sending machine has a

 

 

 

color fax, the machine's “handshake”

 

 

 

will ask that the fax be sent as black &

 

 

 

white. If the sending machine has the

 

 

 

ability to convert it, the color fax will be

 

 

 

stored in the memory as a black &

 

 

 

white fax.

 

 

 

 

 

Comm.Error

Poor telephone line quality caused a

Send the fax again or connect the

 

 

communication error.

machine to another telephone line. If

 

 

 

the problem continues, call the

 

 

 

telephone company and ask them to

 

 

 

check your telephone line.

 

 

 

 

Connection Fail

You tried to poll a fax machine that is

Check the other fax machine's polling

 

 

not in Polled Waiting mode.

setup.

Cover is Open

The scanner cover is not completely

Lift the scanner cover and then close it

 

 

closed.

again.

 

 

The ink cartridge cover is not

Firmly close the ink cartridge cover

 

 

completely closed.

until it clicks.

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will

 

 

memory.

cancel the job and clear it from the

 

 

 

memory. Try to print again.

 

 

 

Disconnected

The other person or other person's fax

Try to send or receive again.

 

 

machine stopped the call.

If calls are stopped repeatedly and you

 

 

 

are using a VoIP (Voice over IP)

 

 

 

system, try changing the Compatibility

 

 

 

to Basic (for VoIP). (See Telephone

 

 

 

line interference / VoIP uu page 93.)

 

 

 

Document Jam

The document was not inserted or fed

(See Using the ADF uu page 24.)

 

 

properly, or the document scanned

(See Document jam uu page 73.)

 

 

from the ADF was too long.

 

 

 

 

 

 

DR Mode in Use

The machine is in Distinctive Ring

Set Distinctive Ring to Off. (See

 

 

mode. You cannot change the

Turning off Distinctive Ring

 

 

Receive Mode from Manual to

uu page 38.)

 

 

another mode.

 

High Temperature

The print head is too warm.

Allow the machine to cool down.

Hub is Unusable.

A Hub or USB Flash memory drive

Hubs, including USB Flash memory

 

 

with Hub has been connected to the

drives that have a hub built-in, are not

 

 

USB direct interface.

supported. Unplug the device from the

 

 

 

USB direct interface.

 

 

 

 

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