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Brother MFC-J5910DW Data entry difficulties, Network Difficulties (continued)

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Network Difficulties (continued)

Difficulty	Suggestions
The network scanning feature does	It is necessary to configure the third-party Security/Firewall Software to allow
not work.	Network scanning. To add port 54925 for Network scanning, enter the information
	below:
	In Name: Enter any description, for example Brother NetScan.
	In Port number: Enter 54925.
	In Protocol: UDP is selected.
	Please refer to the instruction manual that came with your third-party
	Security/Firewall Software or contact the software manufacturer.
	(Macintosh users only)
	Re-select your machine in the Device Selector application located in
	Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the
	model list in ControlCenter2.

The network PC-Fax Receive	(Windows® users only)
feature does not work.	It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

	Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
	In Name: Enter any description, for example Brother PC-FAX Rx.
	In Port number: Enter 54926.
	In Protocol: UDP is selected.
	Please refer to the instruction manual that came with your third-party
	Security/Firewall Software or contact the software manufacturer.

The Brother software cannot be	(Windows® users)
installed.	If the Security Software warning appears on the PC screen during the installation,

	change the Security Software settings to permit the Brother product setup
	program or other program to run.
	(Macintosh users)
	If you are using a firewall function of anti-spyware or antivirus security software,
	temporarily disable it and then install the Brother software.

Cannot connect to wireless	Investigate the problem using the WLAN Report.
network.	Press Menu, and then press s or t to display Print Reports. Press
	Print Reports. Press s or t to display WLAN Report, and then press
	WLAN Report.
	(uuNetwork User’s Guide)
Reset the network settings.	Press Menu, and then press s or t to display Network. Press Network. Press
	s or t to display Network Reset, and then press Network Reset.
	(uuNetwork User’s Guide)

Data entry difficulties

Difficulty	Suggestions
The dial pad does not work when	Use the screen buttons to enter information.
entering numbers or characters.

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Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where to find them (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page 1.9" Touchscreen plus Touchpanel controls Basic Operations Favorite Settings Registering Favorite Settings Changing Favorite Settings Deleting Favorite Settings Recalling Favorite Settings Loading paper and other print media Page Page Loading envelopes and postcards Loading envelopes and postcards Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Faxing from the ADF Faxing from the scanner glass Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress Transmission Verification Report a b c d Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone services Voice Mail Distinctive Ring Registering the Distinctive Ring pattern f g Turning off Distinctive Ring Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on the external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options Paper Size PhotoCapture Center™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Document is jammed inside the ADF Removing small documents jammed unit in the ADF d e Page Page Page Page Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Data entry difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Memory Storage Menu table Page Page Page Page Network menu Page Page Page Page Page Menu (continued) Page FAX Page Page SCAN Page Page COPY Page Page PHOTO Options (for PHOTO) Page Options (for Index Sheet) (for SpeedDial History Ink Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) ADE Page Page Page Visit us on the World Wide Web http://www.brother.com