Brother MFC-J5910DW 79

Troubleshooting

Error Message	Cause	Action
B&W Print Only	One or more of the color ink cartridges	Replace the ink cartridges. (See
Replace Ink	have reached the end of their life.	Replacing the ink cartridges
	You can use the machine in	uu page 58.)

	black & white mode for approximately		Note
	four weeks depending on the number

	of pages you print.	The machine will stop all print
	While this message appears on the	operations and you will not be able to
		use the machine until you change to a
	screen, each operation works in the
		new ink cartridge in the following
	following way:
		cases:
	 Printing
		•	If you unplug the machine or take
	If you choose Grayscale in the
			out the ink cartridge.
	Advanced tab of the printer driver	•	If the paper type is set to
	you can use the machine as a
			Other Glossy, Brother BP71
	black & white printer.
	Duplex print is not available when		or Brother BP61.
		•	(Windows® users) If you check
	this message appears.
			Slow Drying Paper in the Basic
	 Copying
			tab of the printer driver.
	If the paper type is set to		(Macintosh users) If you check
	Plain Paper you can make		Slow Drying Paper in the
	copies in black & white.		Print Settings of the printer driver.
	Duplex copy is not available when

	this message appears.

Faxing

If the paper type is set to

Plain Paper or

Inkjet Paper, the machine will receive and print the faxes in black & white.

If a sending machine has a color fax, the machine’s “handshake” will ask that the fax be sent as black & white.

			B
Cannot Detect	You installed a new ink cartridge too	Take out the new ink cartridge and	B
	quickly and the machine did not detect	re-install it slowly until it clicks.
	it.

	If you are not using Genuine Brother	Use a new Genuine Brother
	Innobella™ ink the machine may not	Innobella™ Ink Cartridge. If the error
	detect the ink cartridge.	is not cleared, call Brother Customer
		Service.

	An ink cartridge is not installed	Take out the new ink cartridge and
	properly.	re-install it slowly until it clicks. (See
		Replacing the ink cartridges
		uu page 58.)

65

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where to find them (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page 1.9" Touchscreen plus Touchpanel controls Basic Operations Favorite Settings Registering Favorite Settings Changing Favorite Settings Deleting Favorite Settings Recalling Favorite Settings Loading paper and other print media Page Page Loading envelopes and postcards Loading envelopes and postcards Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Faxing from the ADF Faxing from the scanner glass Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress Transmission Verification Report a b c d Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Telephone services Voice Mail Distinctive Ring Registering the Distinctive Ring pattern f g Turning off Distinctive Ring Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on the external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options Paper Size PhotoCapture Center™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Document is jammed inside the ADF Removing small documents jammed unit in the ADF d e Page Page Page Page Page Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Data entry difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Memory Storage Menu table Page Page Page Page Network menu Page Page Page Page Page Menu (continued) Page FAX Page Page SCAN Page Page COPY Page Page PHOTO Options (for PHOTO) Page Options (for Index Sheet) (for SpeedDial History Ink Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) ADE Page Page Page Visit us on the World Wide Web http://www.brother.com