BT PaperJet 40 UG – Issue 2 – Edition 2 – 18.03.04 – 6026
48 General information
6. Close the control panel so until it clicks into place and replace the handset.
You can now insert paper again.
Guarantee
FOR ASSISTANCE CALL THE HELPLINE ON 0870 241 6538 quoting the model and serial number
1.In the event that the Helpline is unable to resolve a problem over the phone, the following will apply:
I.The Helpline will require the customer to provide details of where the BT PaperJet 40 was purchased, date of purchase and method of payment.
II.If the fax was purchased within 28 days a brand new replacement BT PaperJet 40 will be despatched by courier to the customer.
III.If the product was purchased more than 28 days ago and within the guarantee period, a ‘loan’ BT PaperJet 40 will be despatched by courier to the customer.
2.If 1 (III) applies, the original fax will be repaired free of charge subject to the conditions in clause 5. BT’s normal repair times for most faults is 14 days. If the fax is beyond economical repair we will replace it with a brand new BT PaperJet 40. On completion of repair the customer will be contacted and given the option of the return of the original repaired fax and free collection of the loan fax or at the customer’s choice retention
of the loan fax.
