Getting Help
1.3GETTING HELP
If you need additional support related to Local Management, or if you have any questions, comments, or suggestions concerning this manual, contact Cabletron Systems Technical Support:
By phone | (603) |
| Monday – Friday; 8 A.M. – 8 P.M. Eastern Time |
By CompuServe | GO CTRON from any ! prompt |
By Internet mail | support@ctron.com |
By FTP | ctron.com (134.141.197.25) |
Login | anonymous |
Password | your email address |
Before calling Cabletron Systems Technical Support, have the following information ready:
•A description of the failure
•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)
•A description of your network environment (layout, cable type, etc.)
•Network load and frame size at the time of trouble (if known)
•The serial and revision numbers of all Cabletron Systems products in the ESXMIM network
•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers
1.4LOCAL MANAGEMENT OVERVIEW
Cabletron Systems Local Management is a management tool that allows a network manager to perform the following tasks:
•Configure the devices interconnected to form a network
•Monitor the network’s performance
•Control user access to the network and its components for the purpose of security
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