6

Troubleshooting

Responding to Error Messages

When the Error indicator is orange, printing is not possible. If this happens during printing, the print operation stops. Read the displayed error message to determine the appropriate actions necessary to correct the problem.

This section describes how to handle error messages that appear on the touch panel display. The two types of error messages are:

šService Call MessagesšError Messages

NOTE

Other messages that may appear indicate the current condition of the machine.

Resetting the Machine after a Service Call Message

If a Service Call message occurs (Exxx-xxxx, where x represents a number), use the following procedure to clear the message.

1 Press (Additional Functions).

2 Press [Printer Settings].

When a Service Call error occurs, the normal Printer Settings screen does not appear and only the Reset Printer screen appears.

3 Press [Reset Printer].

IMPORTANT

If the Service Call error message still appears after you have performed this procedure, make a note of the number of the message and contact your local authorized Canon dealer with the number of the message and the conditions when the error occurred.

6-2Responding to Error Messages