On-Screen Messages

Disconnected/Receiving failed/Sending failed

•The environment you are in may not be suitable for wireless LAN use.

•Avoid using the camera’s wireless LAN function around microwave ovens, Bluetooth devices, and other devices that operate on the 2.4 GHz band.

•Bring the camera closer to the other device you are trying to connect to (such as the access point), and make sure there are no objects between the devices.

•Check the connected device to make sure it is not experiencing errors.

Sending failed

Memory card error

•If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon Customer Support Help Desk.

Receiving failed

Insufficient space on card

•There is not enough free space on the memory card to receive images. Erase images to create space on the memory card, or insert an empty memory card.

Receiving failed

Memory card locked

•The write-protect tab of the SD/SDHC/SDXC memory card or Eye-Fi card of the camera to receive the images is set to the locked position. Slide the write-protect tab to the unlocked position.

Receiving failed

Naming error!

•When the highest folder number (999), and the highest image number (9999) have been reached on the receiving camera, images cannot be received.

Insufficient space on server

•Delete unnecessary images uploaded to CANON iMAGE GATEWAY to create space.

SSL certificate not valid

Connect to a computer, use the supplied software to reset

•Check to make sure the date/time settings on the camera are correct. After confirming that the settings are correct, follow the on-screen instructions and reset the settings.

Check network settings

•Check to make sure your computer can connect to the Internet with the current network settings.

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