Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
Model Number (located on the front of the printer):
Printer Driver CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence*
1. Internet—www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and “where to buy” instructions are found here.
2. Email Tech Support—www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3. Toll-Free Live Tech Support**—(1-800-828-4040)
This option provides live telephone technical support, free of service charges, Monday-Saturday (excluding holidays), for the one year duration of your product warranty. You can continue to call via the toll number for technical support (see #4, below) at the expiration of the warranty, or you can extend your service and support coverage (both toll-free tech support and repair) by purchasing a cost-attractive Canon CarePAK extended service plan. For more information, please visit our Web site at www.canonesp.com.
4. Live Tech Support**—(1-757-413-2848)
This service is available to you at the expiration of your product’s warranty period, and provides live telephone technical support, which may include a fee, Monday-Saturday (excluding holidays). Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
5. Extended Service and Support—www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site
at www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
