Troubleshooting
70
Eleven flashes Simple print head
alignment failed
Possible causes are as follows:
• Ink has run out.
• Print head nozzles are clogged.
• The paper output tray has been exposed to a strong light source preventing
correct print head alignment.
Press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button.
See “Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern
Printing the Nozzle Check Pattern” on page 44, for information on how to
print a nozzle check pattern.
If you suspect the paper output tray has been exposed to a strong sou rce of light,
press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button and move the printer to a darker location. Try to
align the print head again.
If print head alignment fails again, manually align the print head.
See “Aligning the Print Head
Aligning the Print HeadAligning the Print Head
Aligning the Print Head” on page 56 for information on the manual print head
alignment.
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and
unplug the printer from the power supply. Plug the printer back in and turn the
printer back on after leaving it about 10 minutes.
If the problem remains, contact the Customer Care Center.
Number of FlashesPossible Cause Try This
Note POWER
POWERPOWER
POWER lamp flashes
alternately green and
orange
i9900_QSG_US.book Page 70 Wednesday, January 7, 2004 6:09 PM