Canon P-I9900-QSG-1203 quick start Troubleshooting Printer Hardware, Windows Me, Windows

Troubleshooting

Troubleshooting Printer Hardware

Problem

Possible Cause

Try This

Printer Does Not	Print head has	Stop printing and turn the printer off for at least 15 minutes to allow the print head
Start or Printer	overheated due to	to cool down.
Stops During	long periods of	The print head tends to overheat when printing continuously for long periods of
Print Jobs	continuous printing	time. The print head is designed to automatically pause at line breaks before
		resuming printing in order to cool down.
		Caution	The area around the print head can become extremely hot
			during extended print operation. Always avoid touching the
			print head and its peripheral components.
	Printing high-	Wait until the print job finishes.
	resolution	The POWER lamp flashes green while the print data is being processed. Printing
	photographs and	photographs and high-density graphics can take time.
	graphics
	Printer cable is too	Avoid using USB cables longer than 16.4 feet.
	long
	You have changed	Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select
	the USB cable from	the non grayed-out printer icon		to print from.
	the lower port to	The grayed-out printer icon		is for the port that is no longer connected.
	the upper one on
	the printer or vice-
	versa, which
	created a second
	printer icon.
	There may be	Restart your computer. It may solve the problem.
	problems in your	Delete undesired print jobs, if there are any. Use BJ Status Monitor in Windows or
	operating system	BJ Print Monitor in Macintosh for the deletion.
		1. Open the Printer Properties dialog box.
		See “Opening the Printer Properties Dialog Box Directly from the Start Menu”
		on page 20.
		2. Click the Maintenance tab and then Start Status Monitor.
		3. Click Display Print Queue.
		4. Select Cancel All Documents in the Printer menu.
		5. Click Yes when the confirmation message appears.
		The print job is deleted.
		Note	In Windows Me, Windows 98
			Click to select an undesired document and select Purge Print
			Documents in the Printer menu.

1.Select Applications from the Go menu.

2.Double-click the Print Center (or Printer Setup Utility) icon in the Utilities folder.

3.Double-click i9900 displayed under Name in the Printer List.

4. Click to select an undesired document and click	.
The print job is deleted.

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