Troubleshooting

Paper Does Not Feed Properly

Problem

Possible Cause

Try This

Paper Does Not Feed Properly

Inappropriate paper

Check if the paper you are printing on is too thick or curled.

type used

See “Print Media to Avoid” on page 3.

 

Flatten paper when it is curled.

 

 

Paper feed roller is

Follow the steps described below to clean the paper feed rollers.

dirty

1.

Ensure that the printer is on and there is no paper loaded in the printer.

 

2.

Hold the RESUME/CANCEL button down and release after the POWER lamp

 

 

flashes three times.

 

 

The paper roller rotates as it cleans.

 

 

Repeat this cleaning operation two times.

 

3.

Load a stack of Letter-sized plain paper in the printer.

 

4.

Hold the RESUME/CANCEL button down and release after the POWER lamp

 

 

flashes three times, then feed the sheet of paper.

 

 

Repeat this operation two times.

 

If the printer still does not feed the envelopes or the post cards properly, repeat

 

the procedure.

 

 

Foreign objects

If a foreign object, such as a paper clip or pencil, has fallen into the Auto Sheet

inside the Auto

Feeder, turn the printer off and unplug the power cord from the power outlet before

Sheet Feeder

removing it. If you are unable to remove it easily, contact the Customer Care

 

Center.

 

 

 

Paper jams inside

1.

Gently pull the jammed paper out of the Auto Sheet Feeder or the paper output

the printer

 

slot, whichever is easier.

If the paper tears and some of it is left in the printer, turn the printer off, then open the front cover and remove the piece of paper. Do not touch internal parts in the printer. After removing the paper, close the front cover and turn the printer on. If you cannot reach or remove the torn paper, do not attempt to disassemble the printer yourself. Contact the Customer Care Center.

If you cannot extract the paper, turn the printer off, and then turn it back on. The remaining paper will be ejected automatically.

2.Reload the paper into the Auto Sheet Feeder, then press the RESUME/CANCEL button on the printer.

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Canon P-I9900-QSG-1203 quick start Paper Does Not Feed Properly, Printer Slot, whichever is easier