Troubleshooting
62
Cannot Install the Printer Driver
Problem Possible Cause Try This
Cannot Install the
Printer Driver
Installation
procedure is not
followed correctly
Follow the
Easy Setup Instructions
packaged with your printer for proper printer
driver installation.
If the installer was forced to terminate due to an error, Windows may be unstable.
Remove the CD-ROM from the CD-ROM drive and restart your computer, and
reinstall the printer driver. If this problem p ersists, refer to your Windows
documentation for more information.
Other applications
are running in the
background
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the
Easy Setup Instructions
for installing the printer driver.
Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive
If the printer driver installation did not start automatically when you inserted the
CD-ROM into the CD-ROM drive:
1. Click Start
StartStart
Start and select My Computer
My ComputerMy Computer
My Computer.
2. Double-click the CD-R OM
CD-ROMCD-ROM
CD-ROM icon.
For non-XP Windows, open the My Computer
My ComputerMy Computer
My Computer window, and then double-click the
CD-ROM
CD-ROMCD-ROM
CD-ROM icon.
Double-click the CD-ROM
CD-ROMCD-ROM
CD-ROM icon on your desktop to start installation.
Installation CD-
ROM is not working
properly
Confirm that there are no problems with the

Setup Software & User’s Guide CD-

ROM

.
Use Windows Explorer to confirm that the CD-ROM can be read.
Confirm that th e CD-RO M
CD-ROMCD-ROM
CD-ROM icon is displayed on the desktop.
If there is any problem with the CD-ROM, contact the Customer Care Center.
Unable to proceed
beyond the Printer
Port screen
Reinstall the printer driver.
Reinstall the printer driver.Reinstall the printer driver.
Reinstall the printer driver.
1. Click Cancel
Cancel Cancel
Cancel on the Printer Connection
Printer ConnectionPrinter Connection
Printer Connection
screen.
2. Click Start Over
Start OverStart Over
Start Over on the Installation
Installation Installation
Installation
Failure
FailureFailure
Failure screen.
3. Click Exit
Exit Exit
Exit on the Welcome
WelcomeWelcome
Welcome screen, then
remove the CD-ROM.
4. Turn the printer and the computer off.
5. Check the cable connection.
6. Restart the computer.
7. Carefully follow the procedures
described in the

Easy Setup

Instructions

and reinstall the driver.
i9900_QSG_US.book Page 62 Wednesday, January 7, 2004 6:09 PM