Canon P-I9900-QSG-1203 quick start Cannot Install the Printer Driver, CD-ROM icon, Failure screen

Troubleshooting

Cannot Install the Printer Driver

Problem

Possible Cause

Try This

Cannot Install the Printer Driver

Installation	Follow the Easy Setup Instructions packaged with your printer for proper printer
procedure is not	driver installation.
followed correctly
	If the installer was forced to terminate due to an error, Windows may be unstable.
	Remove the CD-ROM from the CD-ROM drive and restart your computer, and
	reinstall the printer driver. If this problem persists, refer to your Windows
	documentation for more information.
Other applications	Other applications opened on your computer can interfere with the installation
are running in the	routine. Close all open software applications before reinstalling the printer driver.
background	Refer to the Easy Setup Instructions for installing the printer driver.
Installation does
not start
	If the printer driver installation did not start automatically when you inserted the
automatically when
the CD-ROM is	CD-ROM into the CD-ROM drive:
	1. Click Start and select My Computer.
inserted into the
drive	2. Double-click the CD-ROMicon.
	For non-XP Windows, open the My Computer window, and then double-click the
	CD-ROM icon.

Double-click the CD-ROMicon on your desktop to start installation.

Installation CD-	Confirm that there are no problems with the Setup Software & User’s Guide CD-
ROM is not working	ROM.
properly

Use Windows Explorer to confirm that the CD-ROM can be read.

Confirm that the CD-ROMicon is displayed on the desktop.

	If there is any problem with the CD-ROM, contact the Customer Care Center.
Unable to proceed		Reinstall the printer driver.
beyond the Printer		1. Click Cancel on the Printer Connection
Port screen			screen.
	2.		Click Start Over on the Installation
			Failure screen.
	3.		Click Exit on the Welcome screen, then
			remove the CD-ROM.
	4.		Turn the printer and the computer off.
	5.		Check the cable connection.
	6.		Restart the computer.
	7.		Carefully follow the procedures
			described in the Easy Setup
			Instructions and reinstall the driver.

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