Troubleshooting

 

Problem

Possible Cause

 

Try This

 

 

 

Faulty connection

Ensure that the printer cable is securely connected to the computer.

 

 

 

 

Note

If using a switching hub or other device, disconnect the printer

Error Writing/

 

Output to USBxxx

 

 

and reconnect it directly to the computer and try printing again.

(USBPRNxx)

 

 

If successful, the problem may have been with the device.

 

 

 

 

 

There could also be a problem with the cable(s). Replace the

 

 

 

 

 

cable(s) and try printing again.

 

 

 

 

 

 

 

 

Printer driver is not

Uninstall then reinstall the printer driver.

 

 

 

installed properly

1. Click Start, and select All Programs (or Programs), Canon i9900, and

 

 

 

 

Uninstall.

 

2.Follow the on-screen instructions to uninstall driver.

3.Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver.

 

 

 

Printer is not ready

If the POWER lamp is off, turn the printer on.

 

 

 

 

 

 

 

If the POWER lamp is flashing green, the printer is initializing. Wait until the

“Error No.: X300”

 

 

POWER lamp stops flashing.

 

 

 

 

 

 

 

 

 

 

 

 

Printer is not

Ensure that the printer is securely connected to the computer.

 

 

 

properly connected

Note

If using a switching hub, FireWire repeater hub, or other

 

 

 

 

 

 

 

 

 

device, disconnect the printer and reconnect it directly to the

 

 

 

 

 

computer and try printing again.

 

 

 

 

 

If successful, the problem may have been with the device.

 

 

 

 

 

There could also be a problem with the cable(s). Replace the

 

 

 

 

 

cable(s) and try printing again.

 

 

 

 

 

 

 

 

Specified printer

1. Double-click the hard disk icon where the printer driver was installed, then

 

 

 

name is not on the

the Applications folder, and then the Utilities folder.

 

 

 

Printer list under

2. Double-click the Print Center (or Printer Setup Utility) icon.

 

 

 

Print Center

 

 

 

3. Ensure that i9900 is indicated in the Printer list.

 

 

 

 

 

 

 

 

 

 

 

 

Waste ink absorber

The printer has a built-in waste ink absorber to hold the ink used during print

 

 

 

almost full*

head cleaning. Eight flashes indicates that this absorber is nearly full.

“Error No.: 1700”

 

Press the RESUME/CANCEL button to clear the error so printing can continue.

 

 

 

 

 

 

 

 

Contact the Customer Care Center.

 

 

 

 

 

 

 

 

Simple print head

Simple print head alignment failed.

 

 

 

alignment failed

See “Handling Error Messages” on page 69.

“Error No.: 2500”

 

*The waste ink absorber absorbs ink used at cleaning and so on. When you experience this error, you must replace the waste ink absorber and check the printer.

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Canon P-I9900-QSG-1203 quick start Uninstall, See Handling Error Messages on