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Canon P-I9900-QSG-1203 The USB 2.0 Hi-speed Connection Does Not Work Properly

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Troubleshooting

63

The USB 2.0 Hi-speed Connection Does Not Work Properly

Problem Possible Cause Try This

When you

connect to a

computer

running Windows

XP, the screen

shows the

warning message

“High-SPEED USB

Device Plugged

into non-High-

SPEED USB Hub”.

You connect to a

computer that does

not support USB

2.0 Hi-Speed.

Connect to the printer’s lower port (USB).

The warning message will no longer appear.

For the system requirements for the USB 2.0

Hi-Speed connection, see “BJ Printer Driver

BJ Printer Driver BJ Printer Driver

BJ Printer Driver

Systems Requirements

Systems RequirementsSystems Requirements

Systems Requirements” on page 79.

The USB 2.0 Hi-

Speed

connection does

not work

properly.

You connect to a

computer that does

not support USB

2.0 Hi-Speed.

Connect to the printer’s lower port (USB).

For the system requirements for the USB 2.0

Hi-Speed connection, see “BJ Printer Driver

BJ Printer Driver BJ Printer Driver

BJ Printer Driver

Systems Requirements

Systems RequirementsSystems Requirements

Systems Requirements” on page 79.

Even though your

computer and

operating system

support USB 2.0

Hi-Speed, it does

not seem to work

well.

Your cable does not

support USB 2.0 Hi-

Speed.

Be sure to use a USB 2.0 Hi-Speed certified cable, preferably one no longer than 3

meters (approx. 9.84 feet).

You connect to the

computer through a

USB hub.

Connect the printer directly to the computer’s USB port without going through the

hub.

Either an expansion

card supporting

USB 2.0 Hi-Speed

or the driver for

USB 2.0 Hi-Speed

may not be

installed correctly

so that the printer

is not recognized.

1. Read the manual supplied with the expansion card and reinstall the card.

2. Reinstall the USB 2.0 Hi-Speed driver using the latest version of the driver.

Two icons for the

printer are

created.

You have chang ed

the USB cable from

the lower port to

the upper one on

the printer or vice-

versa, which

created a second

printer icon.

Open Printers and Faxes

Printers and FaxesPrinters and Faxes

Printers and Faxes (Printers

PrintersPrinters

Printers in Windows 2000) from Control Panel

Control PanelControl Panel

Control Panel and select

the non grayed-out printer icon to print from.

The grayed-out printer icon is for the port that is no longer connected.

i9900_QSG_US.book Page 63 Wednesday, January 7, 2004 6:09 PM

Contents

Main i Photo Printer Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* Ordering Information Page Conten ts Conten tsConten ts Conten ts Basic Printing Basic PrintingBasic Printing Basic Printing Turning on the Printer 1 Loading Paper 4 Users Guide 1 2 5 3 drying times, refer to the instructions packaged with your media. Note Do not stack more than 50 sheets in the paper output tray. Using Specialty Media Photo Application Guide Users Guide. Page 9 Printing with Windows 1 (1) 10 3 11 4 12 Printing with Macintosh Paper SizePaper Size 1 2 Paper Size. 3 Page Page Advanced Printing Advanced PrintingAdvanced Printing Advanced Printing Printing Photographs Directly from a Digital Camera 16 1 2 3 4 17 Default Camera Settings 18 About Paper Size and Paper Type About Image optimize About Date print 1 2 Menu 1 2 3 21 Adjusting the Print Quality for Photographs CD-ROM Setup Software & ? ?? ? 2 3 4 3 1 2 4 2 3 4 Page Page 2 3 4 5 6 1 2 3 4 Page Using the Printer Driver Options Page Using the Bundled Software Easy Setup Instructions Users Guide Photo Application Guide 32 1 2 33 3 4 Page 35 Printing Borderless Photographs with Macintosh Setup Software and Users Guide CD-ROM 1 2 37 3 4 Printing Maintenance Printing MaintenancePrinting Maintenance Printing Maintenance Replacing an Ink Tank Page Page 1 2 3 42 4 5 43 When Printing Becomes Faint or Colors are Incorrect Step 2 Step 3 Step 1 3 45 3 Page Pattern Check dialog box on your screen. 48 Print Head Cleaning 3 Page 3 50 Page Print Head Deep Cleaning 3 Page 54 3 Page Aligning the Print Head 3 (3) (4) (5) (6) 4 59 2 BJBJ BJ Printer Utility Printer UtilityPrinter Utility Printer Utility dialog box. 3 4 (2) (3) (4) Troubleshooting TroubleshootingTroubleshooting Troubleshooting Cannot Install the Printer Driver Setup Software & Users Guide CD- ROM Easy Setup Instructions The USB 2.0 Hi-speed Connection Does Not Work Properly Print Quality is Poor or Contains Errors Page Troubleshooting Printer Hardware Page Paper Does Not Feed Properly Handling Error Messages When a printer error occurs, the POWER/ERROR POWER/ERRORPOWER/ERROR Number of Flashes Possible Cause Try This Number of Flashes Possible Cause Try This An Error Message Appears on the Screen Page Cannot Print Properly from the Digital Camera Camera Error Message Possible Cause Try This Easy Setup Instructions Page Appendix AppendixAppendix Appendix 14 Setup Software & Users Guide CD-ROM 1 Users Guide Table of Contents Your printer's electronic User's Guide, located on the Index Setup Software and User's Guide CD- ROM Printing Media Specifications Printer Bubble Jet Direct Print Printer BJ Printer Driver Systems Requirements Additional Systems Requirements for Electric Manuals Safety Precautions Caution You may cause injury or damage the printer if you ignore any of these safety precautions. Regulatory Informatio n CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only) Page Index 85 Index A B C D R S T U V Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* Ordering Information i Photo Printer