Canon P-I9900-QSG-1203 quick start USB 2.0 Hi-speed Connection Does Not Work Properly

Troubleshooting

The USB 2.0 Hi-speed Connection Does Not Work Properly

Problem

Possible Cause

Try This

	You connect to a	Connect to the printer’s lower port (USB).
	computer that does	The warning message will no longer appear.
When you
	not support USB	For the system requirements for the USB 2.0
connect to a
	2.0 Hi-Speed.
computer		Hi-Speed connection, see “BJ Printer Driver
running Windows		Systems Requirements” on page 79.
XP, the screen
shows the
warning message
“High-SPEED USB
Device Plugged
into non-High-
SPEED USB Hub”.
	You connect to a	Connect to the printer’s lower port (USB).
	computer that does	For the system requirements for the USB 2.0
The USB 2.0 Hi-
	not support USB	Hi-Speed connection, see “BJ Printer Driver
Speed
	2.0 Hi-Speed.	Systems Requirements” on page 79.
connection does
not work
properly.

Even though your	Your cable does not			Be sure to use a USB 2.0 Hi-Speed certified cable, preferably one no longer than 3
computer and	support USB 2.0 Hi-			meters (approx. 9.84 feet).
operating system	Speed.
support USB 2.0
Hi-Speed, it does
not seem to work
well.
	You connect to the			Connect the printer directly to the computer’s USB port without going through the
	computer through a			hub.
	USB hub.
				1. Read the manual supplied with the expansion card and reinstall the card.
			expansion	2. Reinstall the USB 2.0 Hi-Speed driver using the latest version of the driver.
		Either an
	card supporting
	USB 2.0 Hi-Speed
	or the driver for
	USB 2.0 Hi-Speed
	may not be
	installed correctly
	so that the printer
	is not recognized.
	You have changed			Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select
	the USB cable from			the non grayed-out printer icon	to print from.
Two icons for the
	the lower port to
printer are				The grayed-out printer icon	is for the port that is no longer connected.
	the upper one on
created.	the printer or vice-
	versa, which
	created a second
	printer icon.

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