Canon S600 quick start Customer Care Center, Troubleshooting

Troubleshooting

Problem	Possible Cause
System error	System error
message	occurred
displays

Try This

If a system error occurs, printing stops.

Windows

A window displays the error message. System errors may include problems writing to LPT1 or USBPRN, application errors, or general protection faults. Make sure that the printer is turned on, the printer and computer are connected securely, and that the printer port is operating correctly.

Mac OS

The error message contains an error code *XXX, where * is a letter and XXX is a number, which represents the cause of the error. Make sure that the printer is turned on, the printer and computer are connected securely, and that the printer port is operating correctly.

Customer Care Center

Canon offers a full range of customer technical support* options:

•For e-mail support, the latest driver downloads and answers to frequently asked questions (www.usa.canon.com)

•24-hour, 7-day-a-week automated support for troubleshooting issues on most current products (1-800-423-2366)

•24-hour, Fax-On-Demand System for product specifications and technical information (1-800-526-4345)

•Free technical support Monday–Saturday (excluding holidays) for products still under warranty** (1-757-413-2848)

•Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per call (1-757-413-2848)

Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON).

*Support program specifics are subject to change without notice.

**Refer to the product information starting on page 40 for warranty details.

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