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| Troubleshooting |
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Problem | Possible Cause | Try This |
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Cannot | Computer cannot | Verify that the correct cable (USB or parallel) is connected to both your |
install the | detect a printer | printer and your computer, and that the connection is secure. |
printer driver | port | Verify that the computer is turned on and the POWER light is a steady |
(continued) |
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| If this does not handle the problem, exit the installation procedure, |
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| turn off the printer, restart the computer and reinstall the software |
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| again. The installer will prompt you when to turn the printer back on. |
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| Also see the S600 User’s Guide on the Setup Software & User’s Guide |
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Troubleshooting Printer Hardware | ||
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Problem | Possible Cause | Try This |
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Paper jams | Media jammed | 1. Gently pull the jammed paper out of the paper output tray or the |
in the printer | during paper | paper rest, whichever is easier. |
| feed | If the paper tears and some is left in the printer, turn the printer |
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| off, open the front cover, and remove the pieces. If you cannot |
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| reach or remove the torn paper, do not attempt to disassemble the |
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| printer yourself. Contact the Customer Care Center. |
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| 2. Reload paper into the paper rest, then press RESUME on the |
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| printer. |
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| You will need to reprint the page that jammed. |
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| If you turn the printer off, your print job data will be lost. Print the job |
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| again. |
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| Use a standard paper size whenever possible to prevent jams. |
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Printer is not | Power cord not | Verify that the power cord is securely connected to the printer and |
responding | securely | plugged into a working outlet. |
| connected |
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| Printer is not | Verify that the POWER light is on and glowing a steady green. |
| turned on, or is | If the light is off, press the POWER button. The green light will flash as |
| not ready | |
| the printer is warming up, then go to a steady (no flash) state when | |
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| the printer is ready. If the POWER light is flashing green, this indicates |
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| that the printer is warming up or is processing a print job. |
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| If the POWER light flashes orange, or green and orange alternately, |
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| see “Handling Error Messages” on page 30. |
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| Printer/computer | Reconnect the printer cable to the correct port, with the correct cable. |
| incorrectly | See the S600 User’s Guide on the Setup Software & User’s Guide |
| connected | |
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