Troubleshooting
Problem | Possible Cause | Try This | |
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Printer is not | Bad cable | Replace the printer cable. | |
responding |
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Computer and/or | Reboot the computer and/or reset the printer. | ||
(continued) | |||
| printer needs to | 1. To reboot the computer, close all open applications, then restart. | |
| be reset | ||
| 2. To reset the printer, turn it off, then on again. | ||
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Printer tried | Ink tanks are not | Check the ink tanks, and reseat them if necessary. See “Replacing Ink | |
to print but | seated properly | Tanks” on page 20. | |
no ink on |
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paper | Printhead | Verify that the printhead is working properly. See “Printing a Nozzle | |
| clogged | Check Pattern” on page 20 or “Cleaning the Printhead” on page 22. | |
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| If necessary, perform multiple printhead cleanings. See the S600 | |
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| User’s Guide on the Setup Software & User’s Guide | |
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| information. | |
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| Ink tanks may | Verify that you have sufficient ink in the ink tanks. See “Monitoring | |
| need to be | Ink Levels” on page 19. | |
| replaced | If necessary, replace the ink tanks. See “Replacing Ink Tanks” on | |
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| page 20. | |
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| Printhead may | Verify that the printhead is working properly. See “Printing a Nozzle | |
| need to be | Check Pattern” on page 20 or “Cleaning the Printhead” on page 22. | |
| replaced | If necessary, perform multiple printhead cleanings. See “Cleaning the | |
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| Printhead” on page 22 or the S600 User’s Guide on the Setup | |
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| Software & User’s Guide | |
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Troubleshooting Printed Output
Problem | Possible Cause | Try This |
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Printed | One or more ink | Verify that each ink tank is lined up with the correct color label in the |
colors are | tanks installed in | printhead. For more information, see “Replacing Ink Tanks” on |
incorrect | the wrong | page 20. |
| position | If ink tanks were placed in the incorrect color slots in the printhead, |
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| after switching the tanks to their correct slots, perform at least two |
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| printhead cleanings to remove the incorrect residual colors from the |
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| printhead. For procedures, see “Cleaning the Printhead” on page 22. |
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| Incorrect Color | Windows |
| Adjustment | 1. On the Main tab of the S600 Properties window, confirm |
| setting | that Color Adjustment is set to Auto. |
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| 2. If Manual is set, click the Defaults button on the Manual |
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| Color Adjustment window. |
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