Troubleshooting
Problem | Possible Cause |
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Meaningless | Previous print job | If a previous print job was paused before it was printed, turn the | ||
characters | paused before it | printer and the computer off, then back on again, or | ||
printed | was finished |
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| Windows |
(continued) |
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| 1. Click Start, Settings, Printers. | |
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| jobs. |
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| Mac OS |
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| On your keyboard, press the Apple Command key ( ) and the |
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| period key (.) at the same time. The print job will be cancelled |
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| and the paper ejected. |
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| Incorrect printer | Check the Printer window to verify that the correct printer driver is | ||
| driver selected | selected. | ||
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| Bad (corrupted) | Create the document again and print it. If it prints successfully, the | ||
| file | original file was corrupted. | ||
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| ECP mode not set | Extended Capabilities (Parallel) Port, or ECP, provides faster data | ||
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| transfer between the computer and the printer. If the ECP setting is | ||
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| incorrect, it could result in incorrect print information going to the | ||
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| printer. See the S600 User’s Guide on the Setup Software & User’s | ||
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| Guide | ||
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| reconfigure if needed. | ||
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Handling Error Messages
Problem | Possible Cause | Try This |
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Printer does | When a printer error occurs, the POWER/ERROR light flashes orange between green flashes. | |
not print | Count the number of orange flashes to determine and resolve the problem: | |
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| Alternately | 1. Remove the paper from the printer, switch the printer off, then |
| flashes green | unplug it. |
| and orange | 2. Reconnect the printer power and turn it back on. |
| (service error) | |
| If the same error message persists after restarting the printer, contact | |
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| the Customer Care Center. |
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| 2 orange flashes | If no paper is loaded in the paper rest, or if paper is not loaded |
| (paper is out or | correctly, reload the paper correctly then press the RESUME button on |
| not feeding | the printer. See “Loading Paper and Other Media” on page 4 for how |
| correctly) | to load different types of media. |
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