C H A P T E R 5
Troubleshooting
This chapter describes problems that could occur with the router hardware, possible causes of the problems, and steps for solving the problems. This chapter contains the following sections:
•Before You Call Your Cisco Reseller, page
•Problems During First Startup, page
•Problems After the Router Is Running, page
For more information on problems that could occur with the software, see the Cisco Secure Router 520 Series Software Configuration Guide.
Before You Call Your Cisco Reseller
Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, have the following information ready.
Type of Information | Your Information |
Router model and serial number (on the back panel)
Maintenance agreement or warranty information
Date you received the router
Brief description of the problem
Brief description of the steps you have taken to resolve the problem
Cisco Secure Router 520 Series Hardware Installation Guide
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