Chapter 5 Troubleshooting
Problems During First Startup
Problems During First Startup
Table
Table | Problems During First Startup |
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Symptom |
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All LEDs, including | No power to router. | Perform the following tasks in the order given: | ||||
SYS PWR LED, are |
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| 1. | Check that the power switch is set to ON. | ||
off. |
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| 2. | Check that all connections to and from the power supply are | ||
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| 3. | Check that the power outlet has power. | |
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| 4. | If the problem continues, the power supply could be faulty. | |
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| Contact your Cisco reseller. | |
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No connection to | A | Perform the following tasks in the order given: | ||||
modem or to Ethernet | • | Improperly connected | 1. | Check that you have cabled the device correctly. Review the | ||
switch. (WAN FE4 | ||||||
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| instructions in Chapter 4, “Router Installation.” | |||
LED is off.) |
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| • | Damaged cable. | 2. | Check that the connectors at both ends of the cable are securely | ||
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| seated. | |
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| 3. | Check whether the cable is physically damaged. If it is damaged, | |
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| order another cable from Cisco, or replace it with a similar cable. | |
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No connection to | A | Perform the following tasks in the order given: | ||||
Ethernet devices. | • | Improperly connected | 1. | Check that you have cabled the device correctly. See Chapter 4, | ||
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FE2, and FE3 are off.) | • | Damaged cable. | 2. | Check that the connectors at both ends of the cable are securely | ||
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| seated. | |
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| 3. | Check whether the cable is physically damaged. If it is damaged, | |
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| order another cable from Cisco Systems, or replace it with a | |
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| similar cable. | |
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Cannot connect to the | • | Broadband modem or | • Reconnect the broadband modem or external Ethernet switch, and | |||
Internet. |
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| external Ethernet switch |
| make sure that it is receiving power. | |
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| is not connected or | • Check with the Internet service provider or corporate network | ||
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| turned on. | |||
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| administrator to determine whether there is a problem. | ||
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| • There is a problem with | • Configure the router by using a PC that is connected to the | |||
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| the broadband or WAN | |||
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| console port. | ||
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| • | Router is improperly |
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| configured. |
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Cisco Secure Router 520 Series Hardware Installation Guide
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