Chapter 7 Troubleshooting and Maintenance

Resetting or Restoring the Cisco Unified IP Phone

Resetting or Restoring the Cisco Unified IP Phone

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

•Performing a Basic Reset, page 7-10

•Performing a Factory Reset, page 7-10

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

Table 7-2describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Table 7-2

Basic Reset Methods

 

 

 

 

 

Operation

 

Performing

Explanation

 

 

 

 

Restart phone

 

Unplug the power cable and plug it back in.

Resets any user and network configuration changes

 

 

 

that you have made, but that the phone has not

 

 

 

written to its Flash memory, to previously saved

 

 

 

settings, then restarts the phone.

 

 

 

 

Reset Settings

 

Reset the phone to its factory settings.

Resets user and network configuration settings to

 

 

 

their default values, and restarts the phone.

 

 

 

 

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:

•User configuration settings—Reset to default values

•Network configuration settings—Reset to default values

•Call histories—Erased

•Locale information—Reset to default values

•Phone application—Erased (phone recovers by using the image in the inactive partition of flash to boot up).

Before you perform a factory reset, ensure that the following conditions are met:

•The phone must be on a DHCP-enabled network.

•A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

To perform a factory reset of a phone, you can use the IVR to reset the network settings to factory default or you can perform the following steps:

Procedure

Step 1 Unplug the power cable from the phone and then plug it back in.

The phone begins its power-up cycle.

 

Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

7-10

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Cisco Systems 6901 Resetting or Restoring the Cisco Unified IP Phone, Performing a Basic Reset, Performing a Factory Reset
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6901 specifications

Cisco Systems 6901 is a versatile, compact, and powerful router designed to meet the networking needs of small to medium-sized businesses, as well as enterprise branch offices. This model is part of Cisco's ISR (Integrated Services Router) portfolio, which is known for its capability to integrate multiple services into a single platform, ensuring high efficiency and cost-effectiveness.

One of the main features of the Cisco 6901 is its ability to support advanced routing protocols, including RIP, EIGRP, OSPF, and BGP. This versatility allows for seamless integration into various network architectures, facilitating efficient communication and data transfer across multiple locations. The device is also built to handle high-bandwidth applications, making it an ideal choice for businesses that rely on robust network performance.

In terms of connectivity, Cisco 6901 offers multiple Ethernet ports, supporting both 10/100/1000 Mbps speeds. This ensures that users can connect a variety of devices, ranging from office computers to network printers, all while maintaining optimal network performance. Additionally, the router supports both LAN and WAN interfaces, providing flexibility in deployment options.

Security is a crucial aspect of networking, and the Cisco 6901 does not disappoint in this regard. It comes equipped with advanced security features, including firewall capabilities, intrusion prevention, and VPN support. These features ensure that sensitive business data is protected from unauthorized access, while also providing secure remote access for employees.

Another essential characteristic of the Cisco 6901 is its support for various multimedia applications. The router comes with Quality of Service (QoS) features that prioritize voice, video, and data traffic, ensuring high-quality performance for applications such as VoIP and video conferencing. This is particularly valuable in today's business landscape, where effective communication is critical for success.

The Cisco 6901 is also designed for ease of management and configuration. It features a user-friendly interface that simplifies the setup process, along with comprehensive monitoring tools that enable administrators to keep an eye on network performance and address any issues proactively.

In summary, the Cisco Systems 6901 is a powerful, feature-rich router that combines advanced routing capabilities with robust security measures and multimedia support. Its flexibility, ease of management, and comprehensive service integration make it an excellent choice for businesses seeking to enhance their networking infrastructure. With the Cisco 6901, organizations can achieve efficient communication, secure data exchange, and high-performance network operations, positioning themselves well for future growth.
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