Cisco Systems 6901 - page 61

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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

OL-23874-01

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Accessing the Phone Configuration Settings

Step 5 To exit the IVR, end the call.

Table 4-2 describes the various options in the IVR Configuration Menu.

Tab l e 4-2 Navigating the IVR Configuration Menu

Action IVR Code Navigating Notes

Review or Set Network Settings 1If DHCP is enabled, the IVR announces each network

parameter.

If DHCP is disabled, the IVR announces each network

parameter, pausing in between to allow you to enter a

new value.

1. IVR announces the IP Address. To change the IP

address for the phone, use the keypad to enter a

new IP address, followed by the #. To retain the

current IP address, press #.

2. IVR announces the subnet mask. To change the

subnet mask use the keypad to enter a new IP

address, followed by the #. To retain the current

subnet mask, press #.

Note To enter the dot “.” that separates each octet in

the IP address, press *.

3. IVR announces the default gateway. To change the

default gateway, use the keypad to enter a new IP

address, followed by the #. To retain the current

default gateway, press #.

Review or Set TFTP Server 2IVR announces the current TFTP setting.

To change the TFTP server, use the keypad to enter a

new IP address, followed by the #. To retain the current

TFTP server, press #.

To reset a TFTP server back to the TFTP server set by

the DHCP server from a manually configured TFTP

server, press *.

Note To enter the dot “.” that separates each octet in

the IP address, press *.

Enable or Disable DHCP 3Press 3 to toggle DHCP to enable or disable.

Enable or Disable 802.1X 4Press 4 to toggle 802.1X to enable or disable security.

Reset to factory settings 0 —

Note All configuration settings will reset to default

factory settings, the and phone will reset. It

will take some time for the phone to re-register.

Select this option only when needed.

Contents

Main Page CONTENTS Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Page Page Page What Networking Protocols are Used? Page Page What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Page Page Overview of Supported Security Features Page Understanding Security Profiles Identifying Authenticated, Encrypted, and Protected Phone Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Required Network Components Best PracticesRequirements and Recommendations Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 6901 and 6911 Terminology Differences Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information About Power Understanding Phone Configuration Files Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones Using the BAT Phone Template Using Cisco Unified IP Phones with Different Protocols Converting a New Phone from SCCP to SIP Converting an In-Use Phone from One Protocol to the Other Protocol Deploying a Phone in an SCCP and SIP Environment Determining the MAC Address for a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 6901 and 6911 Components Network and Access Ports Handset Speakerphone (Cisco Unified IP Phone 6911 Only) Installing the Cisco Unified IP Phone Page Page Footstand Page Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Phone Settings Options Accessing the Phone Configuration Settings Accessing the IVR and Configuring Your Phone Setting Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Page Page Page Page Page Page Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Page Specifying Options that Appear on the User Options Web Pages Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Setup Page Page Network Statistics Page Device Logs Status Messages Page Page Streaming Statistics Page Page Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying the Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection General Troubleshooting Tips Page Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of Calls Using Voice Quality Metrics Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Configure Phone Features How Users Access a Voice Messaging System B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Page C Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page D Basic Phone Administration Steps Example User Information for These Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Performing Final End User Configuration Steps Page Page E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 21 3 4 Installing the Phone on Wall Mount Plate Page Page Page Installing a Wall Mount for the Cisco Unified IP Phone 6911 Installing the Bracket E-9 Figure E-8 Mounting the Wall Bracket AB C D Page Page Page Page Page F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Components Install Non-Lockable Wall Mount Kit for Phone Page Page Remove Phone from Non-Lockable Wall Mount Page Page G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Page Page Page INDEX Numerics A B D E F G H I K L M O P R S T U V W