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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-23874-01
Chapter 7 Troubleshooting and Maintenance
Cleaning the Cisco Unified IP Phone
Contents
Main
Page
CONTENTS
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Page
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Preface
Overview
Audience
Organization
Related Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
Document Conventions
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901 and 6911
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Page
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What Networking Protocols are Used?
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Page
What Features are Supported on the Cisco Unified IP Phone 6901 and 6911?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phone
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
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Overview of Supported Security Features
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Understanding Security Profiles
Identifying Authenticated, Encrypted, and Protected Phone Calls
Establishing and Identifying Protected Calls
Call Security Interactions and Restrictions
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best PracticesRequirements and Recommendations
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
Page
Page
Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phone 6901 and 6911
Terminology Differences
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Telephony Products
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager
Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN
Providing Power to the Cisco Unified IP Phone
Power Guidelines
Power Outage
Obtaining Additional Information About Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
Adding Phones to the Cisco Unified Communications Manager Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones Using the BAT Phone Template
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from SCCP to SIP
Converting an In-Use Phone from One Protocol to the Other Protocol
Deploying a Phone in an SCCP and SIP Environment
Determining the MAC Address for a Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phone 6901 and 6911 Components
Network and Access Ports
Handset
Speakerphone (Cisco Unified IP Phone 6911 Only)
Installing the Cisco Unified IP Phone
Page
Page
Footstand
Page
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
Phone Settings Options
Accessing the Phone Configuration Settings
Accessing the IVR and Configuring Your Phone Setting
Page
Page
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
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Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
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Specifying Options that Appear on the User Options Web Pages
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Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Device Information
Network Setup
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Page
Network Statistics
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Device Logs
Status Messages
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Streaming Statistics
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Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified Communications Manager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying the Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
General Troubleshooting Tips
Page
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Page
A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
How Users Configure Phone Features
How Users Access a Voice Messaging System
B
Supporting International Users
Installing the Cisco Unified Communications Manager Locale Installer
Page
C
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Access Port Pinouts
Page
D
Basic Phone Administration Steps
Example User Information for These Procedures
Adding a User to Cisco Unified Communications Manager
Adding a User From an External LDAP Directory
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
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Performing Final End User Configuration Steps
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E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
21 3
4
Installing the Phone on Wall Mount Plate
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Installing a Wall Mount for the Cisco Unified IP Phone 6911
Installing the Bracket
E-9
Figure E-8 Mounting the Wall Bracket
AB
C D
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F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Components
Install Non-Lockable Wall Mount Kit for Phone
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Remove Phone from Non-Lockable Wall Mount
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Page
G
Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911
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INDEX
Numerics
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B
D
E
F
G
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K
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M
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P
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S
T
U
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