Cisco Systems 6901 Feature Description Configuration Reference, Unified Communications Manager

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.

Table 5-1	Telephony Features for the Cisco Unified IP Phone
Feature		Description	Configuration Reference
Agent Greeting		Allows an agent to create and update a prerecorded	For more information, see:
		greeting that plays at the beginning of a call, such	• Cisco Unified Communications Manager
		as a customer call, before the agent begins the
			Features and Services Guide, Barge and
		conversation with the caller. The agent can record
			Privacy.
		greetings and update them, as required.
			• Cisco Unified Communications Manager
		When a customer calls, both the agent and the
			System Guide, Cisco Unified IP Phones.
		customer can hear the prerecorded greeting. The
		agent can remain on mute until the greeting ends or
		answer the call over the greeting.
		All codecs supported for the phone are supported
		for Agent Greeting calls.
		To enable Agent Greeting in the Cisco Unified CM
		Administration application, choose Device >
		Phone, and locate the IP Phone that you want to
		configure. Scroll to the Device Information Layout
		pane and set the Built In Bridge field to On or
		Default.
		If Built In Bridge is set to Default, choose System
		> Service Parameter and select the appropriate
		Server and Service. Scroll to the Clusterwide
		Parameters (Device - Phone) pane and set Builtin
		Bridge Enable to On.
Audible Message		A stutter tone from the handset or speakerphone	For more information, go to the “Cisco
Waiting Indicator		indicates that a user has one or more new voice	Unified IP Phone” chapter in the Cisco Unified
(AMWI)		messages on a line.	Communications Manager System Guide.
Auto Answer		Connects incoming calls automatically after a ring	For more information, go to the “Directory
(Cisco Unified IP		or two.	Number Configuration” chapter in the Cisco
			Unified Communications Manager
Phone 6911 only)		Auto Answer works with the speakerphone.
			Administration Guide.

Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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