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Cisco Systems 6901 Determining the MAC Address for a Cisco Unified IP Phone

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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Determining the MAC Address for a Cisco Unified IP Phone

phones can register. If Cisco Unified IP phones to be connected to Cisco Unified CM are brand new,

out-of-the-box, the SCCP phone firmware preloaded at the factory must be upgraded to the

recommended SIP version before your SIP phones can complete registration.

For information about how to convert an in-use phone from one protocol to the other, see the Cisco

Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration,

section Migration Existing Phone Configuration to a Different Phone.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the

Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general

steps:

Procedure

Step 1 Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise

Parameters.

Step 2 Install the phones.

Step 3 Change the Auto Registration Protocol enterprise parameter to SIP.

Step 4 Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a

Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways:

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see the “Accessing the Web Page for a Phone”

section on page 6-2.

Contents

Main Page CONTENTS Page Page Page Page Page Preface Overview Audience Organization Related Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Document Conventions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Page Page Page What Networking Protocols are Used? Page Page What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? Feature Overview Configuring Telephony Features Configuring Network Parameters Using the Cisco Unified IP Phone Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Page Page Overview of Supported Security Features Page Understanding Security Profiles Identifying Authenticated, Encrypted, and Protected Phone Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Required Network Components Best PracticesRequirements and Recommendations Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Page Page Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 6901 and 6911 Terminology Differences Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information About Power Understanding Phone Configuration Files Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration Adding Phones with Auto-Registration and TAPS Adding Phones with Cisco Unified Communications Manager Administration Adding Phones Using the BAT Phone Template Using Cisco Unified IP Phones with Different Protocols Converting a New Phone from SCCP to SIP Converting an In-Use Phone from One Protocol to the Other Protocol Deploying a Phone in an SCCP and SIP Environment Determining the MAC Address for a Cisco Unified IP Phone Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 6901 and 6911 Components Network and Access Ports Handset Speakerphone (Cisco Unified IP Phone 6911 Only) Installing the Cisco Unified IP Phone Page Page Footstand Page Mounting the Phone to the Wall Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Phone Settings Options Accessing the Phone Configuration Settings Accessing the IVR and Configuring Your Phone Setting Page Page Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Page Page Page Page Page Page Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Page Specifying Options that Appear on the User Options Web Pages Page Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Setup Page Page Network Statistics Page Device Logs Status Messages Page Page Streaming Statistics Page Page Page Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Cisco CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Checking Static IP Address Settings Verifying the Voice VLAN Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection General Troubleshooting Tips Page Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of Calls Using Voice Quality Metrics Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Page A Providing Information to Users Via a Website How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Configure Phone Features How Users Access a Voice Messaging System B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Page C Technical Specifications Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Page D Basic Phone Administration Steps Example User Information for These Procedures Adding a User to Cisco Unified Communications Manager Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Page Page Performing Final End User Configuration Steps Page Page E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 21 3 4 Installing the Phone on Wall Mount Plate Page Page Page Installing a Wall Mount for the Cisco Unified IP Phone 6911 Installing the Bracket E-9 Figure E-8 Mounting the Wall Bracket AB C D Page Page Page Page Page F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Components Install Non-Lockable Wall Mount Kit for Phone Page Page Remove Phone from Non-Lockable Wall Mount Page Page G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Page Page Page INDEX Numerics A B D E F G H I K L M O P R S T U V W