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Cisco Systems ATA 186 manual 8-16, Troubleshooting Contacting TAC, OL-4803-01

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Chapter 8 Troubleshooting

Contacting TAC

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)

8-16	OL-4803-01

Page 160

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Cisco Systems ATA 186 manual 8-16, Troubleshooting Contacting TAC, OL-4803-01

Contents

Corporate Headquarters Cisco Systems, Inc 170 West Tasman Drive San Jose, CA800 553-NETS Fax 408 Text Part Number OL-4803-01Turn the television or radio antenna until the interference stops Fax Services C O N T E N T SAudience ObjectivesSpecifying a Preconfigured VLAN ID or Disabling VLAN IP Encapsulation Safety RecommendationsWhat You Need Configuration Text File Template UIPasswordUser Interface UI Security Parameter CfgIntervalSigTimer Tone Configuration ParametersCA0UID CA1UIDUsing Fax Pass-through Mode Using FAX ModePreliminary Steps Running the Executable File Upgrade Requirements Disable Fax Relay FeatureUsing the Voice Configuration Menu Installation and Upgrade IssuesVoice Configuration Menu Codes A-1 Electrical Specifications for Cisco ATA B-2Preface ObjectivesAudience Objectives, page Audience, page Organization and Use, pageChapter 2, “Installing the Cisco ATA” Chapter 3, “Configuring the Cisco ATA for MGCP”Chapter 4, “Cisco ATA-Supported MGCP Services” Chapter 5, “Parameters and Defaults”Warning IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONSWaarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES BEWAAR DEZE INSTRUCTIESVaroitus TÄRKEITÄ TURVALLISUUSOHJEITA SÄILYTÄ NÄMÄ OHJEET Attention IMPORTANTES INFORMATIONS DE SÉCURITÉCONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE BEWAHREN SIE DIESE HINWEISE GUT AUFAviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA GUARDE ESTAS INSTRUÇÕES¡Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD GUARDE ESTAS INSTRUCCIONES Varning! VIKTIGA SÄKERHETSANVISNINGARCisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor At a Glance Related DocumentationCisco ATA Release Notes RFC2131 Dynamic Host Configuration Protocol Obtaining DocumentationCisco.com Documentation CD-ROMDocumentation Feedback Obtaining Technical AssistanceCisco.com Technical Assistance Center Cisco TAC WebsiteCisco TAC Escalation Center http//tools.cisco.com/RPF/register/register.doObtaining Additional Publications and Information xviiiHardware Overview, page Software Features, page Installation and Configuration Overview, pageCisco Analog Telephone Adaptor Overview C H A P T E ROverview of Media Gateway Control Protocol Hardware Overview The unit provides the following connectors and indicators Software Features Additional Supported Signaling Protocols, pageOther Supported Protocols, page Cisco ATA MGCP Services, page Fax Services, pageCisco ATA MGCP Services Additional Supported Signaling ProtocolsOther Supported Protocols Fax Services Supplementary Services that the Cisco ATA ProvidesService SigTimer, pageSupplementary Services that the Call Agent Provides Installation and Configuration Overview Chapter 7, “Upgrading the Cisco ATA SignalingAction Reference1-10 Installation and Configuration OverviewChapter 1 Cisco Analog Telephone Adaptor Overview OL-4803-01Installing the Cisco ATA Network Requirements, page Safety Recommendations, pageInstallation Procedure, page Power-Down Procedure, page What the Cisco ATA Package Includes, page What You Need, pageSafety Recommendations Read Me First - ATA Boot Load InformationNetwork Requirements What the Cisco ATA Package IncludesInstallation Procedure What You NeedProcedure Caution Use only the Cisco-supplied power adaptor Power-Down Procedure ProcedureConfiguring the Cisco ATA for MGCP C H A P T E RDefault Boot Load Behavior Specifying a Preconfigured VLAN ID or Disabling VLAN IP Encapsulation VLAN Setting, page VLANSettingFeature Parameter and BitsSteps Needed to Configure the Cisco ATA Basic Configuration Steps in a TFTP Server EnvironmentBasic Configuration Steps in a TFTP Server Environment, page Basic Configuration Steps in a Non-TFTP Server Environment, pageSetting Up the TFTP Server with Cisco ATA configuration file, which actually entails creating two filesConfiguration Files, page atadefault.cfg Configuration File, pageBasic Configuration Steps in a Non-TFTP Server Environment Manually upgrade the Cisco ATA to the correct signaling imageUpgrading the Signaling Voice ConfigurationConfiguring the Cisco ATA Using a TFTP Server Setting Up the TFTP Server with Cisco ATA SoftwareConfigurable Features and Related Parameters Setting Up the TFTP Server with Cisco ATA Software, pageCreating Unique and Common Cisco ATA Configuration Files ProcedureSyntax atamacaddress.txt3-10 Using atapname.exe Tool to Obtain MAC Address cfgfmt -mgcp -tptag.dat ata0a141e28323c.txt ata0a141e28323c3-11 ExampleUsing Encryption With the cfgfmt Tool Command ExampleCommand Output 3-12Configuration Files that the cfgfmt Tool Creates Configuration Files that the cfgfmt Tool Creates, pagecfgfmt Tool Syntax and Examples, page Total Binary Output Sizecfgfmt Tool Syntax and Examples Syntax Definitions-OptionsSyntax Definitions-Required Parameters 3-14Examples of Upgrading to Stronger Encryption Key ExampleSyntax examples 3-153-16 ata102030405060 is unencryptedStep 5 Run the cfgfmt tool as follows atadefault.cfg Configuration File 3-17Procedure ExampleUsing a DHCP Server Procedure if DHCP Server is Under Control of Cisco ATA AdministratorUsing a DHCP Server, page Without Using a DHCP Server, page3-19 Other DHCP Options You Can SetProcedure Voice Configuration Menu Without Using a DHCP Server3-20 ProcedureUsing the Voice Configuration Menu Using the Voice Configuration Menu, pageResetting the Cisco ATA to Factory Default Values, page FeaturesEntering Alphanumeric Values 3-22Voice Menu NumberCisco ATA Web Configuration Page Resetting the Cisco ATA to Factory Default ValuesAlphanumeric Characters http//ipaddress/refresh3-24 Figure 3-1 Cisco ATA Web Configuration Page3-25 Refreshing or Resetting the Cisco ATAProcedure Upgrading the MGCP Signaling Image Obtaining Cisco ATA Configuration File After Failed AttemptProcedure to Refresh the Cisco ATA Procedure to Reset the Cisco ATACisco ATA-Supported MGCP Services C H A P T E RImportant Basic MGCP Services Setting the CodecConfiguring Refresh Interval Required Parameters, page Setting the Codec, pageAdditional MGCP Services Call Agent Redundancy with Configuration Parameters, pageEndpoints and Connections Endpoints and Connections, page MGCP Endpoint Device Type, pageCall Agent Redundancy with Configuration Parameters MGCP Endpoint Device TypeCisco ATA Registration Process with MGCP CA0orCM0, page 5-12, and CA0UID, pageComplete Reference Table of all Cisco ATA MGCP Services Codec-Specify default preferred codeccommand Configuration-update intervalListening port for MGCP commands Mid-call service style-Bellcore, Cisco VG248Named Signaling Event NSE payload number Retransmission interval for MGCP commandsSupported Signals and Events Supported MGCP Connection ModesSupported Local Connection Options Related CIsco ATA ParameterNCS 1.0 L-Package Supported by the Cisco ATA with MGCP NCS 1.0 L-Package Supported by the Cisco ATA with MGCP, pageMGCP 0.1-1.0 L-Package Supported by the Cisco ATA with MGCP, page MGCP 0.1-1.0 G-Package Supported by the Cisco ATA with MGCP, pageMGCP 0.1-1.0 L-Package Supported by the Cisco ATA with MGCP MGCP 0.1-1.0 G-Package Supported by the Cisco ATA with MGCPCode DescriptionCommands Supported with MGCP Parameters in Commands Sent to the Call Agent, pageMGCP 0.1-1.0 D-Package Supported by the Cisco ATA with MGCP Parameters in Responses Sent to the Call Agent, pageParameters in Commands Sent to the Call Agent Parameters in Responses Sent to the Call AgentUsage 4-11MGCP Embedded Events 4-13 Example R hdA, ESdl, Roc, 0-9#TD, D1xxxxxxxxxx9011x.TChapter 4 Cisco ATA-Supported MGCP Services MGCP Embedded Events 4-14OL-4803-01 Parameters and Defaults Parameters for Configuration Method and Encryption, pageNetwork Configuration Parameters, page MGCP Configuration Parameters, pageConfiguration Text File Template #txt UIPassword0 UseTftp1 TftpURL0 CfgInterval3600 EncryptKey0upgradecode0,0x301,0x0400,0x0200,0.0.0.0,69,0,none upgradelang0,0x301,0x0400,0x0200,0.0.0.0,69,0,none Dhcp1 StaticIp0UIPassword User Interface UI Security ParameterValue Type RangeParameters for Configuration Method and Encryption DefaultVoice Configuration Menu Access Code SettingsTftpURL CfgIntervalUseTFTP, page CfgInterval, page DefaultEncryptKey UseTFTP, page TftpURL, page EncryptKeyEx, pageDefault Voice Configuration Menu Access CodeEncryptKeyEx DefaultDescription Value TypeNetwork Configuration Parameters DNS1IP, page TOS, page VLAN Setting, pageDHCP UseTFTP, page TftpURL, page EncryptKey, pageStaticIp StaticRouteStaticIp, page StaticRoute, page StaticNetMask, page OpFlags, page 5-27 bits 3 andStaticNetMask DNS1IPDHCP, page StaticIp, page StaticNetMask, page DHCP, page StaticIp, page StaticRoute, pageVLAN Setting DNS2IPRelated parameter 5-11MGCP Configuration Parameters CA0orCM0CA0orCM0, page CA1orCM1, page CA0UID, page CA1UID, page EPID0orSID0 and EPID1orSID1, page PrfCodec, page LBRCodec, pageCA1orCM1 CA0UID5-13 DefaultVoice Configuration Menu Access Codes CA1UIDEPID0orSID0 and EPID1orSID1 Value TypesPrfCodec LBRCodec5-15 DefaultMGCPPort 5-16Default Voice Configuration Menu Access CodeMediaPort RetxIntvlRetxLim 5-17MGCPVer Domain5-18 DefaultAudio Configuration Parameters CodecNameCodecName, page AudioMode, page NumTxFrames, page 5-19Default Names AudioModeBit Number DefinitionConnectMode, page SigTimer, page OpFlags, page TOS, page Operational ParametersNumTxFrames CallerIdMethod5-22 Bit 15-Use special character O Bit 16-Use special character PFXSInputLevel FXSOutputLevelRelated Parameter FXSOutputLevel, pageConnectMode FXSInputLevel, pageReserved 5-245-25 Bit NumberTable 5-2 ConnectMode Parameter Bit Definitions continued DefinitionSigTimer 5-26Default Voice Configuration Menu Access CodeOpFlags Bit Number Definition5-27 Default5-28 Bit Number DefinitionTone Configuration Parameters Tone Parameter Syntax-Basic Format, pageTone Parameter Syntax-Extended Formats, page 5-29Tone Parameter Syntax-Basic Format Recommended Values, page Specific Tone Parameter Information, page5-30 RingCadence, pageExtended Format A Tone Parameter Syntax-Extended Formats5-31 5-32 Extended Format BFigure 5-1 Cadence With Two On-Off Pairs 5-33 Figure 5-2 Cadence with Three On-Off PairsSound SilenceSetting ReorderTone Parameter Example1Component ExplanationReorderTone Parameter Example 5-35Setting SettingDefault values using the Basic format Recommended ValuesSpecific Tone Parameter Information DialToneBusyTone ReorderTone5-37 Voice Configuration Menu Access CodeRingbackTone CallWaitTone5-38 Voice Configuration Menu Access CodeAlertTone 5-39Voice Configuration Menu Access Code Default values using the Basic formatDiagnostic Parameters RingCadenceNPrintf Recommended ValuesTraceFlags SyslogIPHOSTIPaddress.HOSTPORT 5-41Default Voice Configuration Menu Access Code Related Parameter SyslogCtrlSyslogCtrl, page SyslogIP, pageCFGID-Version Parameter for Cisco ATA Configuration File Bit Number Type of Messages to Trace5-43 Default5-44 Chapter 5 Parameters and DefaultsCFGID-Version Parameter for Cisco ATA Configuration File OL-4803-01Configuring and Debugging Fax Services Using Fax Pass-through ModeUsing Fax Pass-through Mode, page Using FAX Mode, page Debugging the Cisco ATA 186/188 Fax Services, pageConfiguring the Cisco ATA for Fax Pass-through mode Configuring the Cisco ATA for Fax Pass-through mode, pageConfiguring Cisco IOS Gateways to Enable Fax Pass-through, page AudioModeConfiguring Cisco IOS Gateways to Enable Fax Pass-through Recommended SettingStep 1 Enable Fax Pass-through Mode, page Step 2 Disable Fax Relay Feature, pageEnable Fax Pass-through Mode System Level commandsvoice service voip ProcedureDisable Fax Relay Feature Dial-Peer Level Commandsfax rate disable dial-peer voice tag voipUsing FAX Mode Configuring the Cisco ATA for Fax ModeConfiguring the Cisco ATA for Fax Mode, page Configuring the Cisco IOS Gateway for Fax Mode, pageDebugging the Cisco ATA 186/188 Fax Services Configuring the Cisco IOS Gateway for Fax ModeCommon Problems When Using IOS Gateways Common Problems When Using IOS Gateways, pageUsing prserv for Diagnosing Fax Problems fax pass-through modepass-through mode mgcp fax t38 inhibit for MGCP gatewaysAnalyzing prserv Output for Fax Sessions prserv OverviewProcedure Debugging FAX Pass-through Mode Log eventtimestamp1 timestamp2 , pt ptDebugging FAX Mode Originating-Gateway ExamplePossible Reasons for Failure 6-11Using rtpcatch for Diagnosing Fax Problems How to UseUsing rtpcatch to Analyze Common Causes of Failure, page rtpcatch OverviewExample of rtpcatch Output FilesOptions OutputExplanation 6-146-15 FAX SummaryCisco ATA fax pass-through mode Analyzing rtpcatch Output for Fax SessionsAnalysis 6-16Using rtpcatch to Analyze Common Causes of Failure 6-17Analysis AnalysisPossible Causes for Failure Possible Cause for Failure6-18 Analysis6-19 Possible Causes for FailureAnalysis Possible Cause for Failurertpcatch Limitations 6-20Upgrading the Cisco ATA Signaling Image Upgrading the Signaling Image from a TFTP ServerSyntax of upgradecode Parameter DefinitionsUpgrading the Signaling Image Manually ProcessPreliminary Steps, page Running the Executable File, page ExampleUpgrade Requirements “Upgrade Requirements” section on page “Syntax” section on page“Upgrade Procedure” section on page Preliminary StepsUpgrade Procedure ata186us -any -d1 ata186-v2-15-020723a.zup100#192*168*1*10*8000# ProcedureConfirming a Successful Signaling Image Upgrade Using a Web BrowserUsing a Web Browser, page Using the Voice Configuration Menu, page Using the Voice Configuration MenuConfirming a Successful Signaling Image Upgrade Chapter 7 Upgrading the Cisco ATA Signaling ImageOL-4803-01 Troubleshooting General Troubleshooting TipsGeneral Troubleshooting Tips, page Symptoms and Actions, page Installation and Upgrade Issues, page Debugging, pageSymptoms and Actions Installation and Upgrade Issues Debugging 1* 7* 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0 Message Syntax Using System DiagnosticsSyntax Definitions Example-ARP Message Example-DHCP MessagesExample-TFTP messages 62000051 192.168.3.169 00ARP Update MAC080017014e00, IP192.168.2.81Example-Cisco ATA Configuration Update Message Example-System Reboot MessageExample-Cisco ATA Event Messages 30000001 192.168.3.237 03ATA Config Update OKExample-Fax Event Messages Local Tone Playout ReportingExample-RTP Statistic Messages Obtaining Network Status Prior to Getting IP Connectivity Tone Type ID8-10 DescriptionObtaining Network Status After Getting IP Connectivity Boolean Value8-11 Bit Number8-12 Bit NumberDescription ExampleDHCP Status HTML Page Real-Time Transport Protocol RTP Statistics Reporting8-13 DescriptionFrequently Asked Questions Resetting Cisco ATA countersRing Load per RJ-11 FXS Port Maximum Distance8-15 Contacting TACProcedure Chapter 8 Troubleshooting Contacting TAC 8-16OL-4803-01 Voice Configuration Menu Codes Table A-3Cisco ATA Voice Menu Codes-Software Upgrade, page A-3A P P E N D I X A Table A-1Cisco ATA Voice Menu Codes-Information Options, page A-1Table A-2 Cisco ATA Voice Menu Codes-Configuration Parameters Voice MenuOption CodeVoice Menu OptionCode DescriptionAppendix A Voice Configuration Menu Codes Cisco ATA Specifications Physical SpecificationsPhysical Specifications, page B-1 Electrical Specifications for Cisco ATA, page B-2Electrical Specifications for Cisco ATA Environmental SpecificationsPhysical Interfaces SpecificationRinging Characteristics Software SpecificationsSpecification SpecificationTable B-6 Software Specifications All Protocols continued SpecificationDescription Specification DescriptionAppendix B Cisco ATA Specifications Software Specifications MGCP Call Flows A P P E N D I X CFigure C-1 Cisco ATA-to-Cisco ATA Through VocalData Call Agent Appendix C MGCP Call FlowsAction StepTable C-1 Action Log Step Actionrqnt 57713 aaln/1@192.168.3.33 MGCP L/rg,L/ci11/13/12/42,9723301011,ATA-2-45Step Actionmdcx 57724 aaln/1@192.168.3.33 MGCP rqnt 57725 aaln/1@192.168.2.45 MGCPStep Actionmdcx 57737 aaln/1@192.168.3.33 MGCP dlcx 57740 aaln/1@192.168.3.33 MGCPRecommended Cisco ATA Tone Parameter Values by Country A P P E N D I X DArgentina Australia Austria Belgium Brazil Canada China Columbia Czech Republic Denmark Egypt Finland France Germany Greece Hong KongIndia Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico Netherlands New Zealand Norway Pakistan Panama PeruPhillippines Poland Portugal Russia Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand TurkeyRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesRecommended Values Recommended ValuesD-10 Recommended ValuesRecommended Values Recommended ValuesD-11 Recommended ValuesRecommended Values Recommended ValuesD-12 Recommended ValuesRecommended Values Recommended ValuesD-13 Recommended ValuesRecommended Values Recommended ValuesD-14 Recommended ValuesRecommended Values Recommended ValuesD-15 ParameterRecommended Values ParameterD-16 Appendix D Recommended Cisco ATA Tone Parameter Values by CountryG L O S S A R Y NumericsGL-1 GL-2 Internet Control Message Protocol GL-3GL-4 GL-5 GL-6 GL-7 GL-8 GlossaryIN-1 I N D ENumerics 3-12 IN-25-20, 6-2 IN-3 EncrpytKeyEx parameterencryption encryption examplesIN-4 IN-5 NCS-compliant Session Description Protocol SDP settingIN-6 IN-7 IN-8 Index