CHAPTE R
14-1
User Guide for Cisco Secure Access Control System 5.4
OL-26225-01
14
Troubleshooting ACS with the Monitoring and Report Viewer
This chapter describes the diagnostic and troubleshoot ing tools that the Monitoring and Report Viewer
provides for the Cisco Secure Access Control System.
This chapter contains the following sections:
•Available Diagnostic and Troubleshooting Tools, page14-1
•Performing Connectivity Tests, page14-3
•Downloading ACS Support Bundles for Diagnostic Information, page 14-4
•Working with Expert Troubleshooter, page 14-6

Available Diagnostic and Troubleshooting Tools

The Monitoring and Report Viewer provides the following:
•Connectivity Tests, page14-1
•ACS Support Bundle, page14-1
•Expert Troubleshooter, page 14-2

Connectivity Tests

When you have authentication problems, you can perform a connectivity test to check for connectivity
issues. You can enter the hostname or the IP address of the network device that you are trying to connect
with and execute the following commands from the web interface: ping, traceroute, and nslookup.
The Monitoring and Report Viewer displays the output of these commands. See Performi ng Connectivity
Tests, page14-3 for de tailed instructions on how to perform the connectivity tests.

ACS Support Bundle

You can use the ACS support bundle to prepare diagnostic information for TAC to troubleshoot problems
with ACS.