14-8
User Guide for Cisco Secure Access Control System 5.4
OL-26225-01
Chapter14 Troubleshooting ACS with the Monitoring and Report Viewer
Working with Expert Troubleshooter
The Expert Troubleshooter begins to troubleshoot your RADIUS authentication. The Monito ring and
Report Viewer prompts you for additional input, if required.
For example, if the Expert Troubleshooter must connect to a network device, it prompts you for
connection parameters and login credentials.
Note If the RADIUS authentication was done against AD, then ACS asks for AD credentials before it
begins the troubleshooting process. You have to enter the AD credentials each time you access
these reports.
Step6 Click the User Input Required button and modify the fields as described in Table14-5.
Step7 Click Submit.
The Progress Details page appears. This page provides a summary and might prompt you for additio nal
input, if required. If the Monitoring and Report Viewer requires additional input, you must click the
Click User Input Required button. A dialog box appears.
Modify the fields in the dialog box as described in Table 14-5 and click Submit.
Table14-5 Progress Details Page - User Input Dialog Box
Option Description
Specify Connection
Parameters for Network
Device a.b.c.d
Username Enter the username for logging in to the network device.
Password Enter the password.
Protocol Choose the protocol from the Protocol drop-down list. Valid options are:
•Telne t
•SSHv2
Telnet is the default option. If you choose SSHv2, you must ensure that
SSH connections are enabled on the network device.
Port Enter the port number.
Enable Password Enter the enable password.
Same As Login Password Check this check box if the enable password is the same as the login
password.
Use Console Server Check this check box to use the console server.
Console IP Address (Only if you check the Use Console Server check box) Enter the console
IP address.
Advanced (Use these if you see an “Expect timeout error” or you know that the device has non-standard prompt
strings)
The Advanced options appear only for some of the troubleshooting tools.
Username Expect String Enter the string that the network device uses to prompt for username; for
example, Username:, Login:, and so on.
Password Expect String Enter the string that the ne twork device uses to prompt for password; for
example, Password:.