Cisco Systems TES301 Management and Troubleshooting

Chapter 1 Introducing the TES301 IP Managed Services Home Gateway

4 4038767 Rev A

Management and Troubleshooting

 Embedded network management client for simplified out of the box setup and

configuration

 Local device management via web-based GUI or online user portal

 Supports Broadband Forum Industry standards (TR-069, TR-098, TR-104, and

TR-111) for remote management and configuration of the TES301 settings, VoIP

parameters, and connected home network devices

 Customer Service portal allows easier remote troubleshooting and problem

resolution

Contents

Main Page Page Notices Trademark Acknowledgments Publication Disclaimer Copyright Notice to Installers Notice lattention des installateurs de rseaux cbls Mitteilung fr CATV-Techniker Aviso a los instaladores de sistemas CATV Contents IMPORTANT SAFETY INSTRUCTIONS vii United States FCC Compliance x CE Compliance xii About This Guide xv Chapter 1 Introducing the TES301 IP Managed Services Home Gateway 1 Chapter 2 Installing the Home Gateway 11 Chapter 3 Configuration and Operation of the TES301 19 Chapter 4 Managing Digital Media 47 Chapter 5 Using the LCD 55 Page IMPORTANT SAFETY INSTRUCTIONS Power Source Warning Ground the Product IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning Verify the Power Source from the On/Off Power Light Eliminate AC Mains Overloads Provide Ventilation and Select a Location Check Product Safety Protect the Product When Moving It Telephone Equipment Notice United States FCC Compliance Consult the service provider or an experienced radio/television technician for help. Declaration of Conformity Canada EMI Regulation RF Exposure Statements Page CE Compliance Radio: EN 300 328 EMC: EN 301 489-1 and EN 301 489-17 Safety: EN 60950 and EN 50385 National Restrictions France Italy Latvia Page About This Guide Page 1 Chapter 1 Introducing the TES301 IP Managed Services Home Gateway Benefits and Features Highlights Simplified Connected Home Personal Content Sharing and Storage Application Environment High-Speed Wireless Interfaces Phone Services Management and Troubleshooting What's on the Top Panel? Page What's on the Back Panel? What's on the Side Panel? What's on the Bottom Panel Page 2 Chapter 2 Installing the Home Gateway Mounting the Home Gateway Page Page Connecting the Home Gateway Page Page Page 3 Chapter 3 Configuration and Operation of the TES301 Logging into the Home Gateway Page Internet DHCP (Default) Static PPPoE Page For a Static connection: For a PPPoE connection: For a PPTP connection: For an L2TP connection: VoIP Settings SIP Page Page SIP Local PortEnter the port used for incoming and outgoing call control RTP Local PortEnter the lowest value allowed for the port range to be used Service Direct ForwardSelect an option to enable or disable call forwarding. If you Busy ForwardSelect an option to enable or disable call forwarding-on- No Answer ForwardSelect an option to enable or disable call forwarding- No Answer TimeoutEnter the number of seconds to wait before Speed Dial Entry 1 through 10Enter up to 10 phone numbers that you Voice Voice Active DetectionVoice activity detection (VAD) is a technique used Comfort Noise GenerationIf enable this setting, CPE can automatically Echo CancellationEcho cancellation is used to describe the process of Voice Fax ModeYou can select FAX relay mode to transmit FAX data Advanced If no, select None from the NAT Traversal Mode drop-down menu; then, If yes, choose STUN or Port Mapping from the NAT Traversal Mode drop- Page Call Log Page Wi-Fi For an Access Point device, select the Access Point radio button; then, For repeater mode, select the Wi-Fi Range Extension radio button; then, Connect Devices If your client device has a Wi-Fi Protected Setup button, then: If your client device has a Wi-Fi Protected Setup PIN, then: If your client device requests the Router's PIN, enter the PIN number listed Home Address Configure the DLNA Settings If yes, select the Enabled radio button under Sharing Permissions. If no, select Disabled. Advanced Settings 4 Chapter 4 Managing Digital Media Using the Media Controller Page Page Using the Media Server Page Page Page 5 Chapter 5 Using the LCD Get Familiar with the LCD Menus and Pages Up or down arrows navigate through the icons on the home page and The right arrow navigates to the menus, setup, and status pages for the The left arrow navigates from menus, setup, and status pages. Internet Phone Page Wi-Fi Turn Wi-Fi Off or On Page Initiate Wi-Fi Protection Setup Page Page Connection Settings Review Your Emergency 911 Address Logging into the Home Gateway (on page 20) Home Address (on page 44) Perform Factory Reset Select Language Settings Select LCD Display Orientation View Network Information Page Use Network Tools Reboot View Router Information View System Event Log Set Up Time of Day Parameters Page App Store