Cisco Systems VPN 3000 Not Found / An error has occurred while attempting to access..., Microsoft Internet Explorer Script Error: No such interface supported

VPN Concentrator Manager errors
A-7
VPN 3000 Concentrator Series User Guide
Not Found / An error has occurred while attempting to access...
The Manager displays a screen with the message: Not Found / An error has occurred while attempting to
access the specified page. The screen includes additional information that identifies system activity and
parameters.
Microsoft Internet Explorer Script Error: No such interface supported
Microsoft Internet Explorer displays a Script Error dialog box that includes the error me ssage: No such
interface supported.
Problem Possible cause Solution
The Manager could
not find a screen.
•You updated the
software image and
did not clear the
browser’s cache.
Clear the browser’s cache: delete its temporary
internet files, history files, and location bar
references. Then try again.
•There is an internal
Manager error.
Please note the system information on the screen
and contact Cisco support personnel for
assistance.
Problem Possible cause Solution
While using a Manager
function that opens another
browser window (such as Save
Needed, Help, Software Update,
etc.), Internet Explorer cannot
open the window and displays
the error dialog box.
•A bug in the Internet
Explorer JavaScript
interpreter.
1Click No on the error dialog
box.
2Log out of the Manager.
3Close Internet Explorer.
4Reinstall Internet Explorer.