Cobalt Networks 9084 manual Troubleshooting Network/Remote Control Errors, Case of Problems

3			Troubleshooting
	Table 3-5 Troubleshooting Processing Errors by Symptom — continued
	Symptom	Error/Condition	Corrective Action
	DashBoard™ shows	Specified Minimum Latency	• Reduce the Minimum Latency Frames setting
	Framesync Status error	Frames setting exceeds 9084	as specified in the error message to correct
	message in 9084 Framesync	card buffer space for the	the error.
	function submenu screen.	selected output video format	Note: Due to card memory limits, the maximum
			available Minimum Latency Frames is
			related to the output video format.
			For example, with a 1080i59.94 output, the
			maximum allowed setting is 5. For a 1080i
			film (23.98) output, the maximum allowed
			setting is 3. Conversely, greater maximum
			settings are allowed for SD formats such as
			525i59.94, where the practical maximum
			limit is 13.
	Ancillary data (closed captioning,	• Control(s) not enabled	• Make certain respective control is set to On or
	timecode, AFD, etc.) not		Enabled (as appropriate).
	transferred through 9084.
		• VANC line number conflict	• Make certain each ancillary data item to be
		between two or more	passed is assigned a unique line number (see
		ancillary data items	Ancillary Data Line Number Locations and
			Ranges on page 3-13).
Troubleshooting Network/Remote Control Errors
		Refer to Cobalt® reference guide “COMPASS™ Remote Control User
		Guide” (PN 9000RCS-RM) for network/remote control troubleshooting
		information.
In Case of Problems
		Should any problem arise with this product that was not solved by the
		information in this section, please contact the Cobalt Digital Inc. Technical
		Support Department.
		If required, a Return Material Authorization number (RMA) will be issued to
		you, as well as specific shipping instructions. If required, a temporary
		replacement item will be made available at a nominal charge. Any shipping
		costs incurred are the customer’s responsibility. All products shipped to you
		from Cobalt Digital Inc. will be shipped collect.
		The Cobalt Digital Inc. Technical Support Department will continue to
		provide advice on any product manufactured by Cobalt Digital Inc., beyond
		the warranty period without charge, for the life of the product.
		See Contact Cobalt Digital Inc. (p. 1-15)in Chapter 1, “Introduction“for
		contact information.

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