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Connect Tech CTIM-00044 Customer Support Overview , Contact Information ,

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Connect Tech Blue Heat/Net Sync User Manual

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Customer Support Overview

If you experience difficulties after reading the manual and/or using the product, contact the

Connect Tech reseller from which you purchased the product. In most cases the reseller can help

you with product installation and difficulties.

In the event that the reseller is unable to resolve your problem, our highly qualified support staff

can assist you. Our support section is available 24 hours a day, seven days a week on our

website at:

www.connecttech.com/sub/support/support.asp. See the contact information section below for

more information on how to contact us directly. Our technical support is always free.

Contact Information

We offer three ways for you to contact us:

Telephone/Facsimile

Technical Support representatives are ready to answer your call Monday through Friday, from

8:30 a.m. to 5:00 p.m. Eastern Standard Time. Our numbers for calls are:

Telephone: 800-426-8979 (North America only)

Telephone: 519-836-1291 (Live assistance available 8:30 a.m. to 5:00 p.m. EST, Monday to

Friday)

Facsimile: 519-836-4878 (online 24 hours)

Email/Internet

You may contact us through the Internet. Our email and URL addresses are:

sales@connecttech.com

support@connecttech.com

www.connecttech.com

Mail/Courier

You may contact us by letter and our mailing address for correspondence is:

Connect Tech Inc.

Technical Support

42 Arrow Road

Guelph, Ontario

Canada N1K 1S6

Note:

Please go to the Download Zone or the Knowledge Database in the

Support Center on the Connect Tech website for product

manuals, installation guides, device driver software and

technical tips.

Submit your technical support questions to our customer support engineers via the Support

Center on the Connect Tech website.

Contents

Main Blue Heat/Net Sync User Manual Ethernet-to-Serial Synchronous Communications Limited Lifetime Warranty Copyright Notice Trademark Acknowledgment Customer Support Overview Contact Information Certification Statements Table of Contents Page List of Figures List of Tables Introduction Features Understanding Virtual COM Ports Blue Heat/Net Sync Installation Overview Hardware Installation Connecting the Blue Heat/Net Sync to Your Network: Ethernet LEDs Serial Port LEDs A flashing LED indicates that the port in question is receiving or transmitting data. Connecting Serial Devices V.28 Connections: Basic Async (V.28) RS-232 Null Modem Connection Basic Sync (V.28) RS-232 Connection (Provides Clock) Basic Sync (V.28) RS-232 Connection (Receives Clock) Blue Heat/Net Synchronous Clocking Loopback Connectors Connecting Power DC Power Connector Phoenix Locking Screw Terminal Connector Page Activating the Special Operations Mode and Default Settings Using the Reset Button to Activate the Special Operations Mode Selecting a Special Operation Power On Diagnostics: LED Error Codes The error condition is signaled by a rapidly flashing CPU LED (about 10 to 20 per The error code is displayed on Port LEDs 1 to 4 as a binary number. 1. 2. 3. 4. 5. 6. 9 7 8. SCM Cabling requirements SCM: Serial Configuration Manager Setting a Static or Dynamic IP Address Set the IP Address Using the Web Configuration Manager Set the IP Address Using the Serial Configuration Manager Blue Heat/Net Sync Configuration CDS (Configuration Data Space) Description Access to CDS Parameters SCM (Serial Configuration Manager) Description Getting Access to the SCM SCM Command Reference Brief Command List Command Details Page Page Page Page WCM (Web Configuration Manager) Signing In to the Web Configuration Manager Page Configure Advanced Serial Settings Configure Blue Heat/Net Sync Settings Flash Enabled: This option enables or disables the ability of the Blue Heat/Net Sync to Bootp Enabled: This option enables or disables the Blue Heat/Nets ability to obtain TFTP Enabled: This option enables or disables the ability to download and boot from a DHCP Enabled: This option enables or disables the use of DHCP. If DHCP is enabled, Configuration Port: This option sets the port to scan for the password to gain entry into Page Configure Firmware Restore Defaults Saving To Flash Monitoring Your Blue Heat/Net Monitor Serial Port Traffic Monitor Network Traffic Monitor TCP/IP Statistics My Blue Heat/Net Sync Page Software Installation for Windows Installing the Blue Heat/Net Sync Configuration Manager Page Page Page Running the Configuration Manager Device Installation Configure Default Blue Heat/Net Sync Add New Blue Heat/Net Sync Auto Discover Blue Heat/Net Sync Firmware Upgrades Upgrade using WCM (Web Configuration Manager) Upgrade using SCM (Serial Configuration Manager) Software Development Hardware Information Hardware Resources Chip Selects Interrupts ColdFire MCF5272 GPIO Base Address Map Memory Map of IUSC and PLD Functions ColdFire (5272) Bus: IUSC Access: PLD Resource Access: PLD Memory Map Table Page Page 54 Revis Bit Descriptions R/W PLD Registers: Valid Bit Reset Values (Hex) Page Page Port Settings, Clock Setup and General Settings Page Page Appendix Blue Heat/Net Sync Specifications Protocol Descriptions Pinouts DB-25 Female Pinouts DB-9 Female Pinouts Page Default Settings Network Settings Boot Settings SCM Operation Settings Common Configuration Setups Static IP Setup Using SCM Using WCM DHCP Setup How the Blue Heat/Net Sync Boots Up Bootup Sequence Figure 30: Bootup Sequence Flowchart of Special Operations Mode using the reset button Asynchronous Communications Tutorial Serial Line Interface Tutorial RS-232 Line Interface: Differential Line Interfaces: RS485/RS422/V.11 Details Basic 4-Wire, Full Duplex Communications: Multi-drop 4-Wire, Full Duplex Communications: Basic - Wire, Half Duplex Multi-drop Connection: Bus Contention on Differential Multi-drop Networks: Termination Resistors in Differential Networks Termination Resistors in Differential Networks: