6.0 Introduction

Occasionally, situations arise that require troubleshooting. Possible problem situations and potential solutions are listed in this section. While not every situation is addressed, you may find some of these tips helpful. After the correction action is taken press the FEED button to clear the alarm. Contact a qualified service technician for problems that persist or are not covered in this section.

6.1 Troubleshooting Tips

The following table lists the symptoms and the associated page numbers of the topics covered in the troubleshooting section.

Problem Situation

Page

Unacceptable print quality

50

The printer does not print or prints several labels at once

50

The ribbon does not advance

50

Skips every other label

51

Unable to print in rotation 4

51

Prints light on the right side of the label

51

Printer fails to turn on

51

Label advances 1-2 inches before a fault indication

52

Label advances 16 inches before a fault indication

52

Tracking Problems

52

E-4203/E-4204/E-4304

49

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Datamax E-4304e, E-4203, E-4204 manual Troubleshooting Tips, Problem Situation