
Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.
R U N C H E C K D I S K —
1Click Start →Computer.
2
3Click Properties→Tools→Check Now.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.
4Click to check Scan for and attempt recovery of bad sectors, and then click Start.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
C H E C K T H E M I C R O S O F T W I N D O W S M A I L S E C U R I T Y S E T T I N G S — If you cannot
open your
1In Windows Mail, click Tools, click Options, and then click Security.
2Click Do not allow attachments to remove the checkmark.
C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N C H E C K T H E T E L E P H O N E J A C K
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
U S E A D I F F E R E N T T E L E P H O N E L I N E
•Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a
•Ensure that you hear a click when you insert the telephone line connector into the modem.
104
Troubleshooting