5Select the Show restore points older than 5 days checkbox to view the complete list of restore points.
6Select a restore point. Try to restore from the most recent restore point. If this fails to correct the problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled.
7Click Next→Finish.
8When prompted, click Yes.
9After System Restore finishes collecting data, the computer restarts.
10After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
If you encounter any error messages during the restore process, follow the prompts on the screen to correct the error.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1Click Start →Help and Support.
2Type System Restore in the search field and press <Enter>.
3Click Undo my last restoration, and then click Next.
Restoring the Computer to the Default Factory Configuration
The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first ordered it from Dell. This option appears on Dell computers that were originally
NOTICE: When you restore the computer to the default factory configuration, all data on the C drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost.
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Troubleshooting