Technical Support and Customer Service, 156 | Dell 1525, 1526

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 158, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

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Getting Help

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Dell 1525, 1526 owner manual Technical Support and Customer Service, DellConnect Online Services, 156

Contents

Dell Inspiron 1525/1526 W . d e l l . c o m s u p p o r t . d e l l . c o m October NN491 Contents Using the Keyboard and Touchpad Connecting Your Computer to a TV or Using the Optional Camera Securing Your Computer 102 Adding and Replacing Parts 135 Traveling With Your Computer Glossary Finding Information Drivers and Utilities Media How to set up my computer Go to support.dell.com, select your Dell Support Utility Operating System Media Finding Information About Your Computer Front View Analog microphone D I O C O N N E C T O R S V I C E S T a T U S L I G H T S Information, see the documentation that came with your card About Your Computer Hdmi connector Ieee 1394a connector Hard drive Left Side View Connect USB devices, such as a mouse, keyboard, or printer USB connectors About Your Computer Right Side View About Your Computer Battery Air vents Back View Bottom View Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Windows Easy Transfer Setting Up a PrinterTransferring Information to a New Computer Connecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power Supplies Line Conditioners Using the Display Adjusting Brightness Setting Display Resolution and Refresh Rate Using the Keyboard and Touchpad Numeric Keypad Key Combinations BatteryPower Management System Functions Dell QuickSet Key Combinations Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Low-Battery Warning Conserving Battery PowerMicrosoft Windows Battery Meter Check the Battery Health Configuring Power Management Settings Using the Sleep Power State Charging the Battery Replacing the Battery Storing a Battery Using Multimedia Playing Media DVD player includes the following basic buttons Playing Media Using Dell Travel Remote Optional Copying CD, DVD, and Blu-ray Disc BD Media How to Copy a CD, DVD or BD Using Blank CD, DVD, and BD Media Helpful Tips DVD-Writable and Combo Drives Adjusting the Volume Adjusting the Picture Using Dell MediaDirect Connecting Your Computer to a TV or Audio Device Connector Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video cable Component video adapter Component video cable Component Video and S/PDIF Digital Audio Component video cable Hdmi Optional Enabling the Display Settings for a TV Using the Optional Camera Accessing the Camera’s Help File Manually Adjusting the Camera Settings Creating a Picture or a Video Using Cards ExpressCards Installing an ExpressCard ExpressCard Blanks Memory Card Blanks Removing an ExpressCard or BlankMemory Card Reader Secure Digital SD Installing a Memory Card Removing a Memory Card or Blank Using Cards Setting Up and Using Networks Connecting a Network or Broadband Modem Cable Checking Your Wireless Network Card Setting Up a NetworkWireless Local Area Network What You Need to Establish a Wlan Connection Setting Up and Using Networks Page Connecting to a Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Your order confirmation Microsoft Windows Help and Support Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Setting Up and Using Networks Security Cable Lock PasswordsSecuring Your Computer If Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell Diagnostics During the assessment, answer any questions that appear Starting the Dell Diagnostics From Your Hard DrivePress and hold the Fn key while powering the computer on Insert your Drivers and Utilities media Dell Diagnostics Main Menu Express Test Configuration Dell Support Utility 100 Dell SupportClick the Dell Support 3 icon in the notification area PC TuneUp DellConnectNetwork Assistant 101 Click Start →Computer Drive ProblemsPC CheckUp 102 103 Optical drive problemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive Mail, Modem, and Internet Problems Hard drive problems 105 Error Messages 106 107 108 109 110 111 ExpressCard ProblemsIeee 1394 Device Problems Keyboard Problems External Keyboard problems Computer does not start Lockups and Software ProblemsUnexpected characters Computer stops responding Solid blue screen appears Dell MediaDirect problemsProgram stops responding or crashes repeatedly 114 Other software problems 115 Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems 116 Mobile Broadband Wireless Wide Area Network Wwan 117 Power Problems 118 Printer Problems 119 No sound from integrated speakers Scanner ProblemsSound and Speaker Problems 120 No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones 121 122 Video and Display ProblemsIf the display is blank If the display is difficult to read 123 If only part of the display is readable What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback 125 Using the Drivers and Utilities Media Manually Reinstalling Drivers 127 128 Using Windows Vista System RestoreRestoring Your Operating System Creating a Restore Point 129 130 131 132 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer Hard Drive 135 Removing the Hard Drive Slide the hard drive out of the computer 136 137 Replacing the Hard DriveReturning a Hard Drive to Dell Replacing the Optical Drive Optical DriveRemoving the Optical Drive 139 Hinge CoverRemoving the Hinge Cover 140 KeyboardReplacing the Hinge Cover Removing the Keyboard 141 Removing Memory Module MemoryReplacing the Keyboard 143 Replacing Memory Module 145 Subscriber Identity Module Optional 146 147 Wireless Mini-CardsRemoving Mini-Card Disconnect the antenna cables from the Mini-card 148 Removing the FCM Flash Cache ModuleReplacing Mini-Card 149 Replacing the FCM Remove the M2 x 3-mm securing screw Remove the FCM Removing the Card Internal Card With Bluetooth Wireless TechnologyBroadcom Media PC Card 151 Replacing the Card Packing the Computer Traveling With Your ComputerIdentifying Your Computer 153 154 Travel TipsTraveling by Air 155 Getting HelpObtaining Assistance 156 Technical Support and Customer ServiceDellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information 158 Returning Items for Warranty Repair or CreditBefore You Call 159 Contacting Dell Specifications 161 162 163 Sdio 164 Hdmi 165 Wxga 166 167 168 169 170 171 Using the System Setup ProgramAppendix Changing the Boot Sequence Viewing the System Setup ScreenSystem Setup Screen Commonly Used Options 173 Cleaning Your Computer Computer, Keyboard, and Display Mouse Cleaning an Optical MouseTouch Pad Media Dell Technical Support Policy U.S. Only 176 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class B Macrovision Product Notice 178 Glossary 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 Index 197 198 FCM. See Flash Cache Module 199 200 SIM. See Subscriber Identity Module 201 202 See also Mobile Broadband 203 204