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Dell 1526, 1525 owner manual Troubleshooting, Dell Technical Update Service, Dell Diagnostics

Models: 1526 1525

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Troubleshooting

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 113 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics only operate on Dell computers.

Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active (see "Using the System Setup Program" on page 171).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Drivers and Utilities Media" on page 13).

Troubleshooting

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Dell 1526, 1525 owner manual Troubleshooting, Dell Technical Update Service, Dell Diagnostics

Contents

w w w . d e l l . c o m s u p p o r t . d e l l . c o m Dell Inspiron 1525/1526 Owner’s ManualOctober Notes, Notices, and CautionsP/N NN491 2 Setting Up Your Computer ContentsSetting Display Resolution and Refresh Rate 4 Using the Keyboard and TouchpadConserving Battery Power 9 Setting Up and Using Networks 7 Using the Optional CameraComponent Video and S/PDIF Digital Audio Wireless Router and a Broadband Modem 10 Securing Your ComputerConnecting to a Mobile Broadband Network Checking Your Dell Mobile Broadband CardNetwork Assistant Printer Problems 12 Adding and Replacing PartsScanner Problems What Is a Driver?Internal Card With Bluetooth Returning Items for Warranty Repair or Credit 13 Traveling With Your ComputerGlossary Drivers and Utilities Media Finding InformationService Tag and Microsoft Windows License How to set up my computerDell Product Information Guide These labels are located on your computerDrivers & Downloads Windows Help and Support Dell Support UtilityDell QuickSet Help Operating System Media Finding Information Front View About Your ComputerMute the sound Turn the volume down Turn the volume up Play or pause Attach headphones to the connector D E V I C E S T A T U S L I G H T S The blue lights located above the keyboard indicate the following A Turns on when the uppercase letter caps lock function is enabled 9 Turns on when the numeric keypad is enabledTurns on when the scroll lock function is enabled AC power adapter Left Side ViewUSB connectors network connector RJ-45Connect USB devices, such as a mouse, keyboard, or printer H A R D D R I V E - Stores software and data Right Side Viewpage Back View battery release latch Bottom Viewprocessor/memory module/mini-card compartment Connecting to the Internet Setting Up Your ComputerTo set up an Internet connection with a provided ISP desktop shortcut Setting Up Your Internet ConnectionTransferring Information to a New Computer Setting Up a PrinterWindows Easy Transfer Printer Cable Connecting a USB Printer1 Complete the operating system setup if you have not already done so Surge Protectors Power Protection DevicesLine Conditioners Uninterruptible Power SuppliesAdjusting Brightness Using the DisplaySwitching the Video Image From Your Computer Display To a Projector 1 Click Start →Control Panel Setting Display Resolution and Refresh RateNumeric Keypad Using the Keyboard and TouchpadPower Management BatteryKey Combinations System FunctionsMicrosoft Windows Logo Key Functions Adjusting Keyboard SettingsDell QuickSet Key Combinations 1 Click Start , and then click Control PanelTouch Pad Customizing the Touch Pad Using the Keyboard and Touchpad Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Battery Meter Conserving Battery PowerLow-Battery Warning Using the Sleep Power State Configuring Power Management SettingsReplacing the Battery Charging the Battery4 Slide the battery out of the bay Storing a Battery1 Ensure that the computer is turned off 2 Turn the computer over Playing Media Using MultimediaA CD player includes the following basic buttons 1 Install a coin-cell battery into your remote control Playing Media Using Dell Travel Remote Optional3 Use the remote control buttons to play media 2 Launch Windows Vista Media Center from Start →ProgramsPage Down Copying CD, DVD, and Blu-ray Disc BD MediaUsing Blank CD, DVD, and BD Media How to Copy a CD, DVD or BDWhen prompted, insert a blank disc into the drive and click OK 1 Click Start →All Programs →Roxio Creator→Projects →CopyDVD-Writable and Combo Drives Helpful TipsBlu-ray Drives Adjusting the Volume Using Dell MediaDirect Adjusting the Picture2 Under Personalization, click Adjust screen resolution 1 Click Start →Control Panel→Appearance and Personalizationcomposite video-output connector Connecting Your Computer to a TV or Audio DeviceComponent-out video and standard audio S-video and standard audio Composite video and standard audioPr red component video-output Pb blue component video-outputstandard audio cable S-Video and Standard Audiocomposite video adapter S-Video and S/PDIF Digital AudioS-video cable S-video cableComposite Video and Standard Audio 3 standard audio cable Using Multimediacomposite video adapter composite video adapterS-video TV-out connector Composite Video and S/PDIF Digital AudioUsing Multimedia composite video adapter Using Multimedia3 standard audio cable composite video cableS-video TV-out connector Component Video and Standard AudioUsing Multimedia component video adapter Using Multimedia3 standard audio cable component video cablecomponent video adapter Using Multimediacomponent video cable S-video TV-out connector Component Video and S/PDIF Digital AudioUsing Multimedia standard audio cablecomponent video-output connectors Using Multimediacomponent video cable component video adapterHDMI Optional Enabling the Display Settings for a TV Accessing the Camera’s Help File Using the Optional CameraCreating a Picture or a Video Manually Adjusting the Camera SettingsExpressCards Using CardsExpressCard Blanks Installing an ExpressCardMemory Card Reader Removing an ExpressCard or BlankMemory Card Blanks Installing a Memory Card Removing a Memory Card or Blank Using Cards Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksWireless Local Area Network Setting Up a NetworkChecking Your Wireless Network Card What You Need to Establish a WLAN ConnectionSetting Up a New WLAN Using a Wireless Router and a Broadband Modem 6 Disconnect the network cable from the computer and the modem 1 Click Start , and then click Network Connecting to a WLAN3 Click Connect to a network under Tasks 4 Select your network from the list and click ConnectWhat You Need to Establish a Mobile Broadband Network Connection Mobile Broadband or Wireless Wide Area NetworkChecking Your Dell Mobile Broadband Card Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband Networkor 1 Click Start →All Programs→Dell Wireless 2 Click ConnectDell Wi-Fi Catcher Network Locator Setting Up and Using Networks Securing Your Computer PasswordsSecurity Cable Lock Do not share your password with other people If Your Computer Is Lost or StolenEnsure that people are not watching you when you type your password Securing Your Computer Securing Your Computer Dell Technical Update Service TroubleshootingDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Exit Symptom TreeExpress Test Extended TestOther support and service resources like DellConnect Dell Support UtilityDell support contact information like Email, Chat and Phone Numbers Dell Support Network Assistant DellConnectPC TuneUp Provides consolidated setup, alerting, and device statusPC CheckUp Drive ProblemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive Optical drive problemsThe drive tray cannot eject 1 Ensure that the computer is shut down 3 Gently pull out the tray until it stopsHard drive problems E-Mail, Modem, and Internet Problems1 Click the Start , and then click Control Panel If all commands receive responses, the modem is operating properly2 Click Hardware and Sound 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modemError Messages Do not use these characters in filenames P R O G R A M - The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program see Using the System Setup Program on page N O B O O T D E V I C E A V A I L A B L E - The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device drive and try again IEEE 1394 Device Problems ExpressCard Problems1 Click Start →Control Panel→System and Maintenance→Device Manager If your IEEE 1394 device is listed, Windows recognizes the deviceExternal Keyboard problems Keyboard ProblemsUnexpected characters Lockups and Software ProblemsThe computer does not start The computer stops respondingA program stops responding or crashes repeatedly Dell MediaDirect problemsA solid blue screen appears 1 Press CrtlShiftEsc simultaneouslyEnsure that the program is installed and configured properly Other software problemsIf necessary, uninstall and then reinstall the program Verify that the device drivers do not conflict with the programNetwork Problems Memory ProblemsMobile Broadband Wireless Wide Area Network WWAN 1 Reinstall the battery Power Problems2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computerSee the printer documentation for cable connection information Printer Problems1 Click Start →Control Panel→Hardware and Sound→Printers 2 Right-click the printer iconSound and Speaker Problems Scanner ProblemsNo sound from integrated speakers No sound from headphones Touch Pad or Mouse ProblemsNo sound from external speakers If the display is blank Video and Display ProblemsIf the display is difficult to read Drivers What Is a Driver?If only part of the display is readable Identifying Drivers Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities Media Operating System Troubleshooting Software and Hardware Problems in the Windows VistaRestoring Your Operating System Using Windows Vista System RestoreFor more information To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration 1 Restart the computer. To do this, click Start →→Restart Troubleshooting Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer2 Turn off your computer see Turning Off Your Computer on page Before Working Inside Your Computer3 Disconnect any telephone or network cables from the computer 5 Turn the computer over7 Slide the battery out of the battery bay Hard Drive1 Follow the procedures in Before You Begin on page Removing the Hard Drive2 Turn the computer over and remove the two hard drive screws 3 Slide the hard drive out of the computerReturning a Hard Drive to Dell Replacing the Hard DriveRemoving the Optical Drive Optical DriveReplacing the Optical Drive Removing the Hinge Cover Hinge CoverReplacing the Hinge Cover Keyboardkeyboard cable Removing the KeyboardReplacing the Keyboard MemoryRemoving Memory Module captive screws 4 Remove the module from the connectorReplacing Memory Module 5 Turn on the computer 3 Replace the memory module coverSubscriber Identity Module Optional Removing Mini-Card Wireless Mini-Cards4 Disconnect the antenna cables from the Mini-card 6 Lift the card out of its system board connector5 Release the Mini-card by removing the securing screw securing screwReplacing Mini-Card Flash Cache ModuleRemoving the FCM Replacing the FCM Broadcom Media PC Card Internal Card With Bluetooth Wireless TechnologyRemoving the Card 2 Connect the cable to the card Replacing the CardIdentifying Your Computer Traveling With Your ComputerPacking the Computer Traveling by Air Travel TipsObtaining Assistance Getting HelpOnline Services Technical Support and Customer ServiceDellConnect AutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditDiagnostics Checklist Name Date Address Phone number 1 Visit support.dell.com Contacting Dell3 Click Contact Us on the left side of the page 5 Choose the method of contacting Dell that is convenient for youSpecifications AMD M690T Chipset with ATI Radeon two user-accessible SODIMM connectors dynamic based on system memory capacity 7-pin mini-DIN connector optional S-video24-bit analog-to-digital and digital-to-analog Broadcom Media PC card to support Blu-ray brightness can be controlled through keyboard87 U.S. and Canada 88 Europe 91 Japan shortcuts see Display Functions on pageSee Using a Battery on page 45 for more Battery operating time varies depending onoperating conditions and can be significantly Battery continued Temperature range Maximum vibration using a random Specifications Appendix Using the System Setup ProgramSystem Setup Screen Viewing the System Setup ScreenCommonly Used Options 2 When the DELL logo appears, press F2 immediatelyDiskette Drive Internal HDD USB Storage Device CD/DVD/CD-RW drive Computer, Keyboard, and Display Cleaning Your ComputerMouse Touch PadMedia Dell Technical Support Policy U.S. Only FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class BReorient the receiving antenna Macrovision Product NoticeRelocate the system with respect to the receiver Move the system away from the receiverGlossary Page CD-R - CD recordable - A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over Page Page Page Page Page Page Page Page Page Page Page Page Page Page Glossary Numerics IndexPage FCM. See Flash Cache Module Page SIM. See Subscriber Identity Module Page See also Mobile Broadband Index