Appendix E: Product Support Services
Product Registration
Fill in the Owner Registration Card and mail it to Accton Technology
Corporation. Accton will keep your record and inform you of any new
Accton unit developments.
Problem Report
If problems occur during unit operation, please check the adapter configuration settings, cables, connectors, network terminators, hardware compatibility and other network components.
Write a description of the problem, including what problems occurred, when they occurred, duration of the problems, the unit number, serial number, hardware, software and the DOS version that you are using. Then contact your dealer or Accton Technology Corporation for assistance.
Hardware Repair Service
You must get an RMA (Return Materials Authorization) number before returning any hardware for repair. To obtain this number please inform Accton of your company name, address, unit name and model number, contact person, telephone number, and a problem description list. If your unit is under repair warranty you must also give your purchase date. Carefully pack your hardware. If possible, use the original carton. Mark the RMA number on the carton and send it to your dealer.
After repair, Accton will inform you of the date of delivery and the exact amount due. Please send the payment by T/T (Telegram Transfer), and Accton will send you the fixed component after receiving payment. With or without warranty, if the hardware is found to be free of defects, you will only be charged for testing and handling.
Product Support Services |
