Dell Inspiron 3000 Reference and Troubleshooting Guide | Dell

1-6 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Dell manual Dell Inspiron 3000 Reference and Troubleshooting Guide

Contents

551&$1 7528%/6+227,1 Page Safety Instructions When Using Your Computer When Removing or Installing Memory Modules Ergonomic Computing Habits Protecting Against Electrostatic Discharge Viii Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May NeedTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Introduction Front View of the Portable Computer Hardware Features Back View of the Portable Computer Introduction Software Features Using the Power ButtonAccessing Online Documentation Available Options Getting Help Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System Utilities Accessing the Setup Program Setup ProgramMain Menu Options Quiet Boot System TimeSystem Date Floppy Drive Extended Memory System MemorySystem Devices Menu Options PS/2 Mouse IDE ControllerFDD Controller CD-ROM Drive Speed Audio Security Menu Options System Password Set System PasswordPassword on Boot Power Menu Options Power Management Mode Smart CPU ModeStandby Time-Out Suspend Time-Out Suspend Mode Boot Menu OptionsResume on Modem Ring Resume on Time of Day Boot Menu of Setup Program Exit Menu Options Reinstalling Utilities and Drivers Reinstalling Video Drivers Click the Settings tab Click the Advanced Properties buttonDouble-click the Display icon Adapter Type box, click the Change Button Reinstalling Touch Pad Drivers Reinstalling Audio DriversReinstalling the Soft Wavetable Reinstalling Infrared Drivers Reinstalling the System User’s Guide Click the Service and Support iconWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click Documentation Troubleshooting Your Computer Backing Up Your FilesBasic Checks Is your computer wet or damaged? Checking Connections Did you receive a system message or beep code? Look and Listen Checking an Optional Device Setup Options Boot Routine Indications System Error Messages Messages and Codes Faulty Ter 5, Getting Help System Beep Codes Cmos Beep Codes Finding Software Solutions Installing and Configuring SoftwareUsing Software Error Messages Input Errors Memory-Resident ProgramsProgram Conflicts Avoiding Interrupt Assignment Conflicts Troubleshooting Procedures Troubleshooting a Wet Computer Troubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC Adapter Total Power Failure When Using a Battery Is the battery status indicator blinking? Yes. Go to stepUse the AC adapter to fully charge the battery Call Dell for technical assistance No Power to a Part of the Computer Troubleshooting the Diskette DriveTroubleshooting the CD-ROM Drive Does the computer display a drive error message? Troubleshooting the Hard-Disk Drive Troubleshooting an External Keyboard Does the computer recognize the external keyboard? Troubleshooting Memory Troubleshooting the Built-In Display Troubleshooting an External Monitor Is an external monitor connected to the computer? Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O Functions Troubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceChange the necessary statements in the start-up files Attempt another print operation on the parallel printer Troubleshooting the Infrared Port Troubleshooting the Touch Pad Troubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Features of the Dell Diagnostics Running the Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics Before You Start TestingInstall a CD-ROM drive in the options bay Completing the Dell Diagnostics How to Use the Dell Diagnostics Confirming the System Configuration Information How to Use the Menu Main Menu OptionsRun Select Options Maximum Errors Allowed Number of Times to Repeat TestsPause for User Response Option Parameters Output Device for Status Messages Output Device for Error MessagesTest Limits Tests in the Dell Diagnostics AboutKey-Help Quit Dell Diagnostics Tests RAM Dell Diagnostics Tests RAM Test Group Error MessagesSystem Set Test Group Video Test Group Why Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Diskette Drives Test Group Why Run a Hard-Disk Drives Test? Why Run a Diskette Drives Test?Hard-Disk Drives Non-SCSI Test Group Why Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test Group Why Run a Serial/Infrared Ports Test? Why Run a Parallel Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test Group Why Run an Audio Test? Audio Test Group Dell Inspiron 3000 Reference and Troubleshooting Guide Run the diagnostics for your Dell computer Getting HelpTechnical Assistance Review the Dell Q&A Help Tools Help Tools Reference and Troubleshooting Guide Commercial Online ServiceDell Diagnostics Program AutoTech Service TechFax Service Technical Support ServiceTechConnect BBS Automated Order-Status System Problems With Your Order Returning Items for Warranty Repair or CreditProduct Information Before You Call Diagnostics Checklist Diagnostics Checklist Dell Contact Numbers 1344 International Dialing Codes Dell Contact Numbers AustraliaAustria Belgium Brunei CanadaChile China Denmark FinlandFrance Germany Ireland ItalyJapan Korea Latin America LuxembourgMacau Malaysia Mexico NetherlandsNew Zealand Norway Singapore South AfricaSoutheast Asian Pacific Countries Taiwan SwitzerlandThailand Technical Specifications Table A-1. Technical Specifications Sdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Diagnostic Video Tests Text Mode Character TestVideo Memory Test Video Hardware Test Character Attributes Subtest 80 x Character Set Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 x Color Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Regulatory Notices FCC Class B Notice U.S. Only Modem Requirements IC Notice Canada Only CE Notice EN 55022 Compliance Czech Republic OnlyCanadian Modem Requirements Vcci Notices Japan Only Korean Regulatory Notice Polish Center for Testing and Certification Notice 8ZNBHBOJB 1PMTLJFHP$FOUSVN NOM 024 Information Mexico Only Limited One-Year Warranty U.S. and Canada Only Warranties and Return Policy Limited Three-Year Warranty U.S. and Canada Only Coverage During Year One Coverage During Years Two and Three General Total Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &