Dell 3000 manual Diagnostics Checklist

Diagnostics Checklist

Name: ______________________________________________________________Date: ____________________

Address: _____________________________________________________________Phone number:

Service tag (bar code on the back of the computer): _________________________________________________

Express service code: ___________________________________________________________________________

Return Material Authorization Number (if provided by Dell support technician): ____________________________

Operating system and version: ____________________________________________________________________

Peripherals: ___________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

PC Cards or expansion cards:______________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Are you connected to a network?

yes

no

Network, version, and network card: _______________________________________________________________

Programs and versions: __________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message or beep code: ______________________________________________________________________

Description of problem and troubleshooting procedures you performed: ___________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Figure 5-1. Diagnostics Checklist

5-6 Dell Inspiron 3000 Reference and Troubleshooting Guide