Dell 3000 manual TechFax Service, TechConnect BBS, Automated Order-Status System

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.

NOTE: AutoTech is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. TechFax information includes:

•Interrupt maps and specifications.

•Technical notes on system compatibility and revisions.

•News on updates for operating systems and applica- tion programs.

•Descriptions of available technical training classes. For Dell-certified technicians, TechFax offers infor- mation such as parts lists, drawings, and maintenance and repair data.

For the TechFax telephone number, see “Dell Contact Numbers” found later in this chapter.

NOTE: TechFax is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

TechConnect BBS

Use your modem to access Dell’s TechConnect Bulletin Board Service (BBS) 24 hours a day, seven days a week. The service is menu-driven and fully interactive. The modem settings for the BBS are 8 bit, no parity, 1 stop bit.

You can use the BBS to do the following:

•Send questions to a Dell technician

•Request a follow-up call or leave a message for a Dell technical support specialist

•Order parts

•Download basic input/output system (BIOS) and video driver upgrades

•Download updates

For the BBS telephone number, see “Dell Contact Num- bers” found later in this chapter.

NOTE: The TechConnect BBS is not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter.

NOTE: The Automated Order-Status System is not always available in all locations outside the continental U.S. Please call your local Dell representative for infor- mation on availability.

Technical Support Service

Dell’s industry-leading hardware technical support ser- vice is open 24 hours a day, seven days a week. At any hour of any day, a Dell technical expert is ready with the answers to your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usu- ally in less than ten minutes. When you call, our experts can refer to records we keep on your specific Dell system to better understand your particular question. Our techni- cal support staff use computer-based diagnostics to provide fast, accurate answers to your questions.

To contact Dell’s technical support service, first refer to the section titled “Before You Call” and then call the number for your country as listed in “Dell Contact Num- bers” found later in this chapter. (For information about receiving technical assistance in the U.K., refer to the Placing a Service Call card that came with your computer.)

NOTE: Technical support services may vary outside the continental U.S. Contact your local Dell representative for more information.

5-4 Dell Inspiron 3000 Reference and Troubleshooting Guide