Dell 7130cdn Troubleshooting

Dell 7130cdn ProfessionalColor Printer

User Guide

Troubleshooting

This chapter includes:

•General Troubleshooting on page98

•Paper Feed Problems on page 101

•Print-Quality Problems on page 121

•Getting Help on page 131

•Control Panel Messages on page 131

Contents

Main Page Contents 1 Features 2 Network Basics 3Printing 4 Maintenance 5 Troubleshooting A Printer Specifications Index Features Parts of the Printer This section includes: Front View on page 8 Rear View on page 9 Internal Components on page9 Front View Rear View Internal Components Printer Configurations Standard Features Available Configurations Options Control Panel This section includes: Control Panel Layout on page 12 Information Pages on page 13 7 8 46 12 Information Pages Menu Map Configuration Page More Information Network Basics Overview of Network Setup and Configuration Choosing a Connection Method Connecting via Ethernet (Recommended) Network Connection Connecting via USB USB Connection Configuring the Network Address TCP/IP and IP Addresses Automatically Setting the Printers IP Address Dynamic Methods of Setting the Printers IP Address Using Host Names with the Domain Name Service (DNS) Manually Setting the Printers IP Address Changing or Modifying the IP Address Using the Embedded Web Server Printer Management Software Embedded Web Server Available Printer Drivers Windows 2000 or Later Preliminary Steps Quick CD Install Steps Other Methods of Installation Microsoft TCP/IP Protocol Microsoft IPP Port Windows 64-Bit Server to 32-Bit Client Installation Windows 2000 or Later Troubleshooting Verifying Settings Verifying Driver Installation Printing a Test Page Macintosh OS X, Version 10.3 and Higher Macintosh OS X, Version 10.3 Bonjour (Rendezvous) Connection USB Connection LPD/LPR Connection Macintosh OS X, Version 10.4 and Higher Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher) Mac OS X, Version 10.3 and Higher Troubleshooting UNIX (Linux) Quick Install Steps From the Printer From Your Computer Installing the Printer When Using CUPS as the Print Spooler IPv6 Enabling IPv6 Resetting the TCP/IP Configuration Setting the Interface ID Automatic Address Assignment Enabling/Disabling Automatic Address Assignment with the Control Panel Enabling/Disabling Automatic Address Assignment with the Embedded Web Server DHCPv6 Setting DHCPv6 Options with the Control Panel Manual Address Assignment Setting the IPv6 Address with the Control Panel Setting the IPv6 Address Using the Embedded Web Server Address Precedence Printing Printing Overview Supported Media Ordering Media General Media Loading Guidelines Media That Can Damage Your Printer Paper Storage Guidelines Loading Media Loading Paper in Tray 1 (MPT) Long-Edge Feed Page Short-Edge Feed Page Using Manual Feed in Tray 1 (MPT) Selecting Manual Feed Using Windows Selecting Manual Feed Using Macintosh Loading Paper in Trays 25 Long-Edge Feed Page Page Short-Edge Feed Page Page Page Printing on Special Media Printing on Transparencies Printing on Envelopes Printing on Labels Printing on Glossy Paper Using Custom Paper Types Using Custom Size Paper Page Selecting Printing Options Printing Options for Windows Setting Default Printing Options for Windows Selecting Printing Options for an Individual Job in Windows Saving a Set of Commonly Used Printing Options in Windows Printing Options for Macintosh Selecting Options for an Individual Job for Macintosh Saving a Set of Commonly Used Printing Options for Macintosh Printing on Both Sides of the Paper 2-Sided Printing Guidelines Printing a 2-Sided Document Page Layout Options Windows and Macintosh Selecting Paper Type to Use Selecting Paper Type to Use for a Supported Driver Windows 2000 and newer Macintosh OS X 10.3 and newer Printing Multiple Pages to a Single Sheet (N-Up) Printing N-Up Using a supported Driver Mac OS X version 10.3 and newer Printing Booklets Selecting Booklet Printing in a Supported Driver Page Using Color Corrections Selecting Color Correction in a Supported Driver Mac OS X 10.5 Making Color Adjustments in a Supported Driver Windows 2000 or newer driver Page Making Custom Color Adjustments Adjusting the Automatic Color Correction in a Supported Driver Printing in Black and White Printing Black and White Using a Supported Driver Printing Separators Printing Insert Pages in a Supported Driver Mac OS X 10.5 Printing Cover Pages Printing Cover Pages in a Supported Driver Mac OS X 10.3 and and higher Printing Watermarks DELL Selecting, Creating, and Editing Watermarks in a Supported Driver Printing Mirror Images Selecting Mirror Image in a Supported Driver Printing Special Job Types Sending Personal, Personal Saved, Secure, Proof, or Saved Print Jobs Sending Print With Jobs Printing or Deleting Secure Print Jobs Printing or Deleting Personal Print Jobs Printing or Deleting Proof and Saved Print Jobs Printing or Deleting Personal Saved Jobs Page Maintenance Maintenance and Cleaning General Precautions Locating the Serial Number and the Service Tag Printing Meters Cleaning the Printer Cleaning the Exterior Cleaning the LEDs 4X Page Ordering Supplies Consumables Routine Maintenance Items Customer Replaceable Parts When to Order Supplies Recycling Supplies Moving the Printer Printer Symbols Troubleshooting General Troubleshooting Printer Does Not Turn On Printing Takes Too Long Printer Resets or Turns Off Frequently Printer Is Making Unusual Noises The Date and Time Are Incorrect Duplex Problems Front Door Will Not Close Paper Feed Problems Clearing Paper Jams Jam at Tray 1 (MPT) Page Jam at Tray 2 Page Jam at Tray 3, 4, or 5 Page Page Jam at Left Door A Jam at the Duplex Unit at Door B Jam at the Duplex Unit at Door A and B Page Paper Size Jam Page Paper Type Jam Page Misfeed at Tray 1 (MPT) Minimizing Paper Jams Troubleshooting Paper Feed Problems The Printer Pulls Multiple Sheets Together Paper Jam Message Stays On Media Misfeeds Print-Quality Problems Using Built-in Troubleshooting Tools Printing the Troubleshooting Print Quality Page Setting Color Calibration Page Troubleshooting Print-Quality Problems Nothing Prints or Black Spots Print on Page Image Prints Too Light Image Prints Too Dark Print Density is Uneven Print is Irregular or Mottled Ink Rubs Off After Printing Toner Smudges and Residual Images Print Toner Smudges Appear on the Back of the Page White or Black Areas Print in Regular Pattern Image Prints with Defects Lateral Lines or Bands Print on Image Colors Look Wrong Colors do not register correctly or colors are mixed with page-to-page variations. Colors Do Not Register Properly Colors Reproduce Poorly Getting Help Control Panel Messages Online Diagnostics Technical Support Helpful Websites A Printer Specifications Physical Specifications Base Unit Optional Trays 3, 4, and 5 Clearance Requirements Environmental Specifications Electrical Specifications Performance Specifications Controller Specifications Index Numerics A B C E F G H I L M N O P Page Q R S T U W