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DE T E R MI N E I F T H E P R I NT E R S O F T W A R E I S I N S T A L L E D — Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962. If the Dell Photo AIO Printer 962 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 78.
CO R R E C T C O MM U N I C A T I O N P R O B L E MS B E T W E E N T HE P R I N T E R A ND T H E C O MP U T E R —
•Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer.
•Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable into the electrical outlet and turn on the printer.
•Restart your computer.
SE T Y O UR P R IN T E R A S T H E D E F A U L T P R I NT E R —
Windows XP
1Click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes.
2
Windows 2000
1Click Start→ Settings→ Printers.
2
Removing and Reinstalling Software
If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
1Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 962→ Uninstall Dell AIO Printer 962.
2Follow the instructions on the computer screen to remove the printer software.
3Restart your computer before installing the software again.
4Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.
If the installation screen does not appear:
aIn Windows XP, click Start→ My Computer.
In Windows 2000,
b
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