Contacting Dell, Technical Assistance | Dell 962 guide

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Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel.

The Express Service Code label is located on the right side on top of the cover.

NOTE: Dell's Express Service Code system may not be available in all countries.

2In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896.

If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 90 for your local telephone number.

3Follow the menu prompts in the automated telephone system to speak with a technical support representative.

Contacting Dell

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Dell 962 owner manual Contacting Dell, Technical Assistance

Contents

Look Inside For Netherlands United StatesAlgeria Norway United States Government Restricted Rights Page Contents Understanding the Software Removing and Reinstalling Software Cleaning the Ink Cartridge Nozzles 116 AppendixPage W . d e l l . c o m s u p p o r t . d e l l . c o m Number Part Description Understanding the Printer Parts Number Part Description Left side ConnectorRight side connector Setting Up Your Printer Accessing Your User’s Guide Understanding the Operator Panel Installing the Operator PanelUsing the Operator Panel Number Part Purpose Display features Printer status Messages Menus Fax CopyScan Or Photo Operator Panel Menus Selecting Scan Mode Menu Items You printed is not satisfactory Scan Mode Menu ItemsFrom this menu You can Selecting Copy Mode Menu Items KEY Press Tone Copy Mode Menu Items Area to the size of the original selected Selecting Fax Mode Menu Items Advanced FAX Fax Mode Menu Items Specific time to send a fax Selecting Advanced Fax Menu Items For PM or 3 for 24-hour mode Single Advanced Fax Mode Menu Items From this Advanced You can select Fax option Telephone service. If they are not available, select Any Fax machine From this Advanced You can select Fax option Normal Photo Understanding the Automatic Paper Type SensorTransparency Glossy/photo Right-click the printer icon Printing Preferences screen appears Load Plain Paper Into the Paper Support Loading PaperPrint Media Guidelines for the Paper Support Load up to Make sure Insert multiple envelopes in the bottom paper feeder Envelopes Print side of the envelopes faces down Paper Guidelines for the ADF Load an Original Document Into the ADF Three-hole Edge-reinforcedCopier media Preprinted To get a copy with portrait Placing Your Original Document on the Scanner GlassVertical orientation Horizontal orientation Close the top cover Printing Collated Copies of Your Document PrintingPrinting a Document From Your Computer Printing Photos Printing More Than one Page on a Sheet of Paper From a PictBridge-Enabled CameraPrinting Borderless Photos On the Print Layout tab, click Borderless Printing Last Page First Printing an Image as a Multi-page PosterPrinting a Banner Follow the instructions on your screen Click OK Copying Documents Using Your Computer Copying Documents Using the Operator PanelCopying Printing Other Projects Copying Photos Using Your Computer Copying Photos Using the Operator PanelClick See More Copy Settings to Select a copy quantity 1-99 and color Changing Copy Settings Collating Copies Using the Operator Panel Click this tab Scanning Scanning Photos Using the Printer Software Scanning Multiple Pages or Images Scan section, click See More Scan SettingsScanning to Your Computer Over a Network Scanned text appears Edit your document Save your document Editing Scanned Text Using Optical Character Recognition OCR Saving an Image on Your Computer Editing Scanned ImagesMailing a Scanned Image or Document With most graphics programs, you can customize your image Click Attach Now Enlarging or Reducing Images or DocumentsCreative Tasks section, click E-mail an image or document Equipment Benefits See this section Setting up the Printer With EquipmentFaxing Connecting to a telephone Connecting directly to a telephone wall jack Connecting to an answering machine What if I Have a Digital Subscriber Line DSL? Faxing Using the Printer Operator PanelConnecting to a computer modem Press Black or Color Send a FaxReceive a Fax Automatically Receive a Fax Manually Sending a Fax From the Computer Connecting Cables Access the Printer Setup Utility Send a Fax Using the Dell All-In-One CenterFaxing Through the Printer Modem Receive a Fax On this tab You can Install Fax Console Windows XP OnlyFaxing Through the Computer Modem Close the Add/Remove Programs window Configure Fax Console Windows XP OnlyConfigure Fax Service Management Windows 2000 Only Open your file to be faxed Receive a Fax Using Fax Console or Fax Service ManagementClick File →Print Click File → Print Create a Speed Dial List From the Operator Panel Speed Dial Create a Group Dial List From the Operator Panel Create a Speed Dial List From the Computer Broadcast Send Send a Delayed Broadcast FaxPress Select to save the list Use a Speed or Group Dial List To turn on Auto Fax Convert Using Auto Fax ConvertAdding Fax Numbers From Which to Block Faxes Using the Printer Advanced tab Using the Dell Printer Solution CenterPrinting Preferences for printing To access the Dell Printer Solution Center Using the Dell All-In-One CenterPreview This section You can To access Printing Preferences Using Printing Preferences Printing Preferences Tabs Using Dell Picture StudioPrinting Preferences includes three main tabs Dell Picture Studio Home Replacing Ink Cartridges Ink Cartridge Maintenance Ink Cartridge Maintenance Photo or black cartridge Aligning Ink Cartridges Click the Maintenance tab Cleaning the Ink Cartridge NozzlesClick Print Ink cartridges align when the page prints Click Clean to fix horizontal streaks Ink Cartridge Maintenance Windows XP. click Start→ My Computer Setup ProblemsComputer Problems Windows XP, click Start→ My Computer Removing and Reinstalling Software Messages and Lights on Printer Problems Fax Problems General Problems Media Guidelines for the Paper Support on Paper Problems Near the ADF Near the paper exit tray 1 Raise the printer unit Error Message What it indicates Solution Error Messages and Lights Color ink cartridge is missing Improving Print Quality To access the Dell Printer Solution Center Troubleshooting Technical Assistance Contacting Dell Contacting Dell Automated Order-Status Service Business A. Austin, TexasAnguilla Antigua and Barbuda Aruba Argentina Buenos AiresAustralia Sydney Austria Vienna Website support.euro.dell.com Bermuda Belgium Brussels Website support.euro.dell.comBolivia Brazil China Xiamen Chile SantiagoColombia Costa Rica Denmark Copenhagen Website support.euro.dell.com Czech Republic Prague Website support.euro.dell.comDominica Dominican Republic France Paris Montpellier Website support.euro.dell.com Finland Helsinki Website support.euro.dell.comHome and Small Business Corporate Greece Website support.euro.dell.com Germany Langen Website support.euro.dell.comGrenada Guatemala Ireland Cherrywood Website support.euro.dell.com IndiaItaly Milan Website support.euro.dell.com Jamaica Korea Seoul Japan Kawasaki Website support.jp.dell.comLatin America Luxembourg Website support.euro.dell.com Malaysia Penang 100Mexico Montserrat Netherlands Amsterdam Website support.euro.dell.com 101New Zealand Nicaragua 102 103 104 105 W . d e l l . c o m s u p p o r t . d e l l . c o m 107 Terms and Conditions of Sale Software 108 Headings 109 What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy 110 111 How long does this limited warranty last?What do I do if I need warranty service? May I transfer the limited warranty? What if I purchased a service contract?What will Dell do? How will you fix my product? 113 Total Satisfaction Return Policy U.S. Only 114 Dell Inc. Ink and Toner Cartridges Limited WarrantiesDell Software License Agreement 115 Limited Warranty Government Restricted Rights Regulatory NoticesGeneral 116 Class B FCC Notices U.S. OnlyFCC Identification Information Fax Branding Appendix 119 D ex Index 121 122