Dell 962 Printer Problems

Troubleshooting 79

cWhen the printer software installation screen appears, click Install or Install Now.

dFollow the instructions on your screen to complete the installation.

Printer Problems

ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND

THE ELECTRICAL OUTLET.

DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED

Windows X P

1Click Start→Control Panels→Printers and Other Hardware→Printers and Faxes.

2Double-click Dell Photo AIO Printer 962, and then click Printer.

3Make sure a check mark is not next to Pau se P rin tin g. If a check mark is next to Paus e Pri nt ing , click

it to deselect the option.

Windows 2000

1Click Start→Settings→Printers.

2Double-click Dell Photo AIO Printer 962, and then click Printer.

3Make sure a check mark is not next to Pau se P rin tin g. If a check mark is next to Paus e Pri nt ing , click

Paus e Pri nti ng to deselect it.

CHECK FOR FLASHING LIGHTS ON THE PRINTER — For more information, see "Error

Messages and Lights" on page8 4.

ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER

AND TAPE FROM EACH CARTRIDGE.

MAKE SURE YOU LOADED THE PAPER CORRECTLY —For more information, see "Loading

Paper" on page34.

Contents

Main Ordering Ink Cartridges and Supplies Your printer has been designed to print using the following ink cartridges. Notes, Notices, and Cautions Page Contents 1Getting Started Users Guide 2Using the Printer 6 3Understanding the Software 4Ink Cartridge Maintenance 5Troubleshooting 6Contacting Dell 8 7Appendix Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Page Page Getting Started Understanding the Printer Parts Page ( left side connector) right side connector) Accessing Your Users Guide Setting Up Your Printer Understanding the Operator Panel Installing the Operator Panel Using the Operator Panel Page Page Operator Panel Menus Scan Mode Menu Items Page Copy Mode Menu Items Page Page 24 Fax Mode Menu Items Page 26 Selecting Advanced Fax Menu Items Advanced Fax Mode Menu Items Page Page Page Page Understanding the Automatic Paper Type Sensor Page Loading Paper Load Plain Paper Into the Paper Support Page 36 Load an Original Document Into the ADF Paper Guidelines for the ADF Page Placing Your Original Document on the Scanner Glass Using the Printer Printing Printing a Document Printing Collated Copies of Your Document Printing Photos Printing More Than one Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing Last Page First Printing a Banner Printing Other Projects Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel Changing Copy Settings Scanning Using the Operator Panel Using the Printer Software Scanning Photos Scanning to Your Computer Over a Network Scanning Multiple Pages or Images Editing Scanned Text Using Optical Character Recognition (OCR) Editing Scanned Images Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents 52 Faxing Setting up the Printer With Equipment Page Page Faxing Using the Printer Operator Panel Page Sending a Fax From the Computer Page Page Page Page Speed Dial Page Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Broadcast Send Adding Fax Numbers From Which to Block Faxes Using Auto Fax Convert Page Understanding the Software Using the Dell Printer Solution Center Using the Dell All-In-One Center Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio v2.0 Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Page Troubleshooting Setup Problems Computer Problems Removing and Reinstalling Software Printer Problems 80 General Problems Fax P robl ems When you have trouble sending or receiving faxes, try these things to fix the problem. Paper Pr oblems Page Page 84 Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Page Improving Print Quality Page Page Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix U.S. Terms and Conditions of Sale Page Page Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hard ware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy (U.S. Only) Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Regulatory Notices FCC Notices (U.S. Only) Class B FCC Identification Information Fax Branding Page Index A B C D F G I L M Q R S T W