72 Frequently Asked Questions
logging into your Jukebox account, pressing the Account
button, and selecting
Edit Subscription.
5
I can no longer play my On Demand Portable tracks
Musicmatch On Demand Portable tracks must be renewed
every 30 days or the license expires. Renewing the license is a
simple process that takes about a minute.
Be sure your Internet connection is active, and then launch
Musicmatch Jukebox, click the
Sign in
button, and sign in to
your account. The track licenses should automatically refresh
and be usable for another 30 days.
If the track licenses do not renew (you still can’t play back
after signing in), it could be that your On Demand Portable
subscription has expired. Update your subscription by signing
in to your account, and then click the
Edit Subscription
button. Once updated, your track licenses should renew.
If the track still does not play, you may need to delete the
track from the computer file system (not just the Musicmatch
Library), and then re-download the file from the On Demand
window.