6What is firmware and why do I need to update my portable device with a newer version?
Firmware is what drives your hardware to perform tasks such as play music, show tags, add and remove music from your device, etc. Firmware talks to the operating system to accomplish other tasks as well, such as managing digital rights for music. Janus, the new DRM solution from Microsoft, requires that your portable device have its firmware updated so that it can speak the language of the Janus system, and provide you with safe, legal music.
Check the Musicmatch website to see if your device is compatible.
If you need to update your firmware, follow the manufacturer’s instructions for obtaining, and installing firmware for your device.
7I get an error message when I attempt to sign in to my On Demand account
If you receive an error message while trying to sign in, or use your On Demand Portable account, there are several solutions that could help you to resolve the problem.
Frequently Asked Questions
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