Dell MD3200, MD3220 18 Troubleshooting: Your Storage Array Software

14 Contents
Virtual Disk Service . . . . . . . . . . . . . . . . 215
Volume Shadow-Copy Service . . . . . . . . . . 215
18 Troubleshooting: Your Storage
Array Software . . . . . . . . . . . . . . . . . . . 217
Start-Up Routine . . . . . . . . . . . . . . . . . . . . 217
Device Health Conditions . . . . . . . . . . . . . . . 217
Storage Array Support Data . . . . . . . . . . . . . . 220
Automatically Collect the Support Bundle Data . . . 221
Collecting the Physical Disk Data . . . . . . . . . . . 222
Event Log . . . . . . . . . . . . . . . . . . . . . . . . 222
Recovery Guru . . . . . . . . . . . . . . . . . . . . . 223
Storage Array Profile. . . . . . . . . . . . . . . . . . 224
Viewing the Logical Associations. . . . . . . . . . . 226
Viewing the Physical Associations . . . . . . . . . . 226
Finding Nodes . . . . . . . . . . . . . . . . . . . . . 227
Using Go To. . . . . . . . . . . . . . . . . . . . . . . 228
Recovering From an Unresponsive Storage
Array Condition. . . . . . . . . . . . . . . . . . . . . 229
Locating a Physical Disk. . . . . . . . . . . . . . . . 232
Locating an Expansion Enclosure . . . . . . . . . . . 233
Capturing the State Information . . . . . . . . . . . . 234
SMrepassist Utility. . . . . . . . . . . . . . . . . . . 235
book.book Page 14 Monday, June 21, 2010 11:00 AM