Troubleshooting: Your Array 245
• If the array status LED is solid or blinking amber:
a
In the AMW, select the
Summary
tab, and click on
Storage Array
needs attention
. Follow the listed procedures in the recovery guru(s)
and wait for up to 5 minutes to check if the LED has turned blue. See
"Recovery Guru" on page 223.
b
If following the recovery guru procedures does not solve the problem,
complete the following procedure to further troubleshoot the array.
c
Turn off the host server as appropriate.
d
Remove the RAID controller module and verify that the pins on
backplane and RAID controller module are not bent. See "Removing a
RAID Controller Module Blank" on page 197.
e
Reinstall the RAID controller module and wait for 30 seconds. See
"Installing a RAID Controller Module" on page 200.
f
Check the RAID controller module status LED.
g
Replace the RAID controller module.
h
Turn on the host server.
If the problem is not resolved, see "Getting Help" on page 253.
• If the link status LEDs are not green, see "Troubleshooting Array and
Expansion Enclosure Connections" on page 247.
a
Turn off the server, storage arrays, and expansion enclosures.
b
Reseat the RAID controller module and reconnect cables on the
storage array and the server.
c
Restart the storage array and wait until the array is fully booted.
d
Turn on the server.
e
Check the link status LED. If the link status LED is not green, replace
the cables.
If the problem is not resolved, see "Getting Help" on page 253.
book.book Page 245 Monday, June 21, 2010 11:00 AM