Dell MD3200, MD3220 owner manual Storage Array Support Data

Table 18-3. Additional Status Icons

Status	Icon	Description
Adding a Storage		The Contacting Storage Array icon is shown in
Array		the Tree view and Table view until the current
		status of each managed storage array is known.
		The Contacting Storage Array icon is shown in
		the EMW Status Bar and the AMW Status Bar
		and the tooltip shows Contacting Storage arrays.
		As each storage array is contacted, its current
		status is obtained and shown in the Tree view and
		Table view. The applicable statuses are the
		Optimal, Needs Attention, Fixing, or
		Unresponsive.
Adding a Storage		No problems were encountered while adding the
Array OK		storage array.
		MDSM software continues to check for any
		status change events.
Adding a Storage		Appears only when an error occurs.
Array Error

NOTE: MDSM may take a few minutes to update a status change to Unresponsive or from Unresponsive. A status change from or to Unresponsive depends on the network link to the storage array. All other status change updates faster.

Storage Array Support Data

You can gather various types of inventory, status, and performance data that can help troubleshoot any problem with the storage array. All the files are compressed into a single archive in a zipped-file format. You can forward the archive file to your Technical Support representative for troubleshooting and further analysis.

To generate the support data report:

1In the AMW, perform one of these actions:

•Select Advanced→ Troubleshooting → Support Data → Collect.

•Select the Support tab, and click Gather Support Information. The Collect All Support Data window is displayed.

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Troubleshooting: Your Storage Array Software